Residents' Annual Report 2010/11 - Swan Housing Association

Resident InvolvementHow did we do?Performance April 2010 to March 2011Throughout the year we have held:Community Development events 107Formal and informal meetings 47Focus Groups 11In addition the number of involved residents increased:Residents who are on our Customer Feedback Panel 228Residents who are actively involved 272Resident involvement annual satisfaction survey resultsHow satisfied or dissatisfied are you that yourviews are being taken into account by Swan?How would you rate the opportunities in whichyou get involved in terms of value for money?4%4%7%4%47%7%4%2%11%53%34%23%KeyKey Very satisfied Fairly satisfied Neither satisfied ordissatisfied Fairly dissatisfied Very dissatisfied No opinion Very good Fairly good Neither good orpoor Fairly poor Very poor No opinion81% of involved residents were either fairly or very satisfied that their views were takeninto account by Swan.76% of involved residents felt that the opportunities in which they could get involved weregood value for money.13 Residents’ Annual Report www.swan.org.uk