RTMC Model Conditions of Contract - Highways Agency

Regional Technology Maintenance ContractConditions of ContractZ16.5 An agreed revision to the Quality Statement is not a compensation eventClause Z17Audit, Quality Management Points and Correction of NonconformitiesZ17.1 The Contractor carries out a programme of internal audits in accordancewith the requirements of ISO 9001. The Contractor notifies the ServiceManager of the internal audit dates and makes provision for the ServiceManager and Employer to attend. The Contractor supplies the ServiceManager with copies of all internal audit documentation includingreports and action plans.Z17.2 The Employer or Service Manager may carry out audits of theContractor’s quality management system from time to time. TheContractor allows access at any time within working hours to any placewhere he or any Subcontractor carries out any work that relates to thiscontract for the Employer or Service Manager to carry out audits, toinspect work and materials and generally to investigate whether theContractor is performing his obligations under this contract. TheContractor provides all facilities necessary to allow such audits andinspections to be carried out.Z17.3. Following notification of a nonconformity or Defect, the Contractorsubmits to the Service Manager for acceptance the corrective andpreventative action that he proposes to take to deal with thenonconformity. The Contractor does not take action to deal with thenonconformity until the Service Manager has accepted his proposalsZ17.4. Within one week of the Contractor submitting the proposed correctiveand preventative action to him for acceptance, the Employer eitheraccepts the proposal or notifies the Consultant of his reason for notaccepting it. A reason for not accepting the proposed action is thatit does not take action required to ensure that nonconformities do not recurorit does not comply with this contractthe time for completing the corrective and preventative action will hinder theEmployer or Others.Z17.5 If the Service Manager does not accept the proposed action, theContractor submits a revised proposal to the Service Manager foracceptance within one week.Z17.6 The Contractor corrects nonconformities and takes action to eliminatethe causes of actual or potential nonconformities within a time whichminimises the adverse affect on the Employer or Others and in anyevent before carrying out any operation the same or similar as that inrespect of which the nonconformity occurred.Z17.7 The Contractor notifies the Service Manager when the proposed actionshave been taken and provides with his notification verification that thedefective part of the service has been correctedZ17.8 Quality Management Points are points accrued by the Contractor inaccordance with the Quality Table. Quality Management Points accruefor the failures listed on the Quality Table whether arising from an auditRTMC CoC, Issue 1, Rev 0 July 2011