ANNUAL REPORT 2009 - FPDL

their behavioral awareness on the importance and on the power of the visualelements in communication, mainly of the body language.• Participants’ knowledge and skills on the role and abilities of the facilitator and ondelivering effective facilitation processes increased (qualitative indicator) as they wereexposed to powerful learning experience. Participants practiced it in two simulatedgroup facilitation exercises and learnt key lessons from their colleagues and the relatedfeedback sessions.• Participants gained practical skills in negotiation (qualitative indicator), as theypracticed and got involved actively in a negotiation exercise.• Participants gained practical skills in mediation and in-depth knowledge on the essentialelements to be considered for each stage of the mediation process (qualitativeindicator), as they practiced group mediation within a powerful case study.• In all modules, the dynamic of the group indicates a high level of interests andparticipants’ evaluations indicate knowledge improvement and even behavioral changestowards the alternative strategies for conflict resolution.32