ANNUAL REPORT 2009 - FPDL

• The applicability of the training knowledge in daily life was ranked by the participants at8.32 (out of 10.00)• Participants’ knowledge and understanding of leadership was increased (qualitativeindicator)• Participants’ knowledge and understanding of conflict was increased (qualitative indicator)• Participants gained skills in using specific conflict analysis tools (qualitativeindicator)ADVANCED TRAINING FOR WOMEN LEADERS IN BURUNDI IN ALTERNATIVESTRATEGIES FOR CONFLICT RESOLUTIONDate and venue: August 10-19, 2009, Bujumbura, BurundiTrainer:The program was designed and conducted by Olivia Baciu, FPDLconsultant and trainerParticipants:23 women attended the training program. The women were legal representatives,executives or active members in the civil society organizations.Objectives: The training had two main objectives:• By the end of the training, participants will improve knowledge and skill incommunication, facilitation, negotiation and mediation as alternative conflictresolution strategies.• To facilitate the exchange of experiences and good practices between theparticipants in the field of alternative strategies for conflict resolution.Program description:During the 8-day training the following topics were covered:• Communication modules focused on the elaboration of strategies to deal withthe obstacles in interpersonal communication in different organizational settingsand on increasing behavioral awareness on the importance and on the power ofthe visual elements in communication, mainly of the body language.• The facilitation module focused on the role and skills of the facilitator and howto deliver effective group facilitation processes through two simulatedfacilitation sessions.• The negotiation module focused on the stages of a principled negotiationprocess, on what a negotiator should do inside each stage and how he shouldinteract with the other party in a way that do not damage the relationship and,in the meantime, which generates solutions satisfying both parties involved.• The mediation module was mainly a skills building module. The participantswent through all the stages of a mediation process, in a group mediationsimulation exercise, which built on a complex case study and allowedparticipants to internalize rich lessons on the role and abilities of the mediatorand on various complex aspects of the mediation process.Evaluation• The program was very well received by participants.• Overall, the applicability of the training knowledge in daily life was ranked bythe participants at 9.38 (out of 10.00)• Overall, the importance and pertinence of the training topics was ranked by theparticipants at 9.35 (out of 10.00)• Participants gained in-depth knowledge of communication as a key strategy tosettling conflicts peacefully and as transversal essential skill, which supports allother alternative strategies for conflict resolution. Participants developed theirknowledge and skills on elaborating strategies to deal with the obstacles ininterpersonal communication in different organizational settings and increased31