Specific objectivesThe program had the following objectives:• Deepen understanding and knowledge of the basic concepts of diversity managementincluding diversity, ethnicity, identity, stereotypes and prejudices• Improve understanding of the basic concepts of conflict management including conflictmanagement styles, conflict outcomes, conflict causes, conflict stages and conflictmanagement strategies• Deepen knowledge and enhance skills in analyzing conflict situations in multi-ethniccommunities• Improve knowledge and skills in using conflict management strategies in inter-ethnicconflicts, such as enhanced communication, interest based negotiation and multi-partymediation• Develop Action Plans that apply the improved understanding and skills in domesticsituationsTrainersThe program was designed and conducted by MMCP trainers Ana Vasilache/Romania (<strong>FPDL</strong>)and Bego Begu (OSI Montenegro)Program descriptionIn order to achieve the above-mentioned learning objectives trainers Ana Vasilache and BegoBegu designed and conducted 5 day training, structured as follows:December 10, <strong>2009</strong>The first day started with a plenary session facilitated by Ana Vasilache, during which PetraKovacs MMCP Manager presented the background and main objectives of the MMCP, followedby a get acquainted session and short presentations of the objectives and structures of the 3training modules to be conducted in parallel during this training jamboree. The next threesessions of the day took place in the training module and were focused on clarifyingparticipants’ expectations and explaining again the training objectives, setting rules of workand building common understanding on the following main concepts: Identity, Diversity,Ethnicity, Stereotypes and Prejudices. A special attention was devoted to effective strategies inovercoming stereotypes and prejudices.December 11, <strong>2009</strong>A documentary was used as starting point for applying and discussing the previous dayconcepts, by analyzing the situation presented in the movie. The rest of the day was devotedto clarify and agree on common definitions of the concepts related to conflict management inMultiethnic Communities: What is conflict? Is conflict destructive or constructive? What are theconflict management styles, at personal and groups’ level? How can they influence the conflictoutcomes? What are the conflict causes: position, interest and basic human needs? A casestudy was used to apply the conflict causes analysis by identifying actors involved in theconflict, identifying their position, interests and basic human needs, as well as solutions toresolve the conflict.December 12, <strong>2009</strong>The 3 rd day was devoted to clarify further conflict causes – triggers/immediate, proximate andsystemic/structural. Participants applied the concepts in analyzing another case studydeveloped based on a real situation. The last session focus was on conflict dynamics and theADR techniques that can be used in the different stages of the conflict. Short focus was on howto improve the process of communication. Participants received a task to be applied in the cityduring the afternoon: take photos about signs of conflict or potential conflicts in the city,analyze them by applying the concepts learned.December 13, <strong>2009</strong>The 4 th day first session was devoted to debrief the Conflict photo exercise and analyze them,who are the actors, what are the causes, what are the possible solutions. The next sessionsfocused on two ADR techniques: principled negotiation and multi-party mediation. Role play24
and simulation were used to offer participants opportunities to apply the knowledge, enhancetheir skills and better understand the processes structure.December 14, <strong>2009</strong>The 5 th day was devoted to clarify the Facilitator role by focusing on facilitating decisionmaking processes and designing strategic planning/problem solving process. Theplanning/problem solving process steps were clarified as well as the different alternatives ofdesigning them were presented. Trainers clarified also that these rational processes areappropriate to use in coherent communities and presented also what is needed to be donebefore these processes in segmented or deeply divided communities. At the end of the trainingmodule participants were asked to think how to transfer the knowledge and skills gained in theclass room back home and to share ideas about what they will do with what they learnedduring this training program. Participants completed an evaluation form and receivedcertificates of attendance from each other to emphasize that they learned from trainers asmuch as from their peers. The last session was organized again in plenary, bringing togetherall 3 training modules participants to share their experiences and what they learned atpersonal and group level. A last exercise emphasized the importance of being members of anetwork that shares knowledge and values and will offer in the future professional support.Participants21 Participants were selected to attend this program, from more than 130 applicants. Theywere working for or with training/consulting/advocacy organizations, universities orinternational organizations, interested in improving g their activity in the field of EthnicDiversity and Conflict Management in Multiethnic Communities.The 21 participants, 14 women and 7 men, came from 18 countries, as follows:UzbekistanSerbiaRomaniaPolandMontenegroMoldovaLithuaniaKosovoKazahstanItalyIndonesiaHungaryGeorgiaBulgariaBosnia and HerzegovinaAzerbaijanArmeniaAlbania0 1 2 3 4Participants25