Company Overview - Multicom

Multicom Corporate Overview2013 UpdateSherman Miller – PresidentRay Shedden, Director – Sales & MarketingScott Brietz, Sales ManagerMatt Conrad, Manager - Marketing & TechnologyGil Caicedo, VP - International Sales© 2013 Multicom, Inc www.multicominc.com | (800) 423-25941

Multicom Inc. Overview• Established in 1982 in the Orlando, FL area - now celebrating over 30 years ofCATV, telecom, datacom, traffic control, and networking experience• Customer-Driven: A passion for driving customer satisfaction– Over 3,500 headends! And a wide diversity of customer types: hotel/motel, resort, assistedliving/nursing, hospitals, stadium, school, PCO, military, government, DOT, etc• Customer Solutions Focus – “One Stop” Solutions, Services, and Support– Video, data, and voice acquisition, processing, and distribution system solutions– Fiber optic (including GPON), copper, coax, and wireless-related technologies– Custom design, manufacturing, ship to site– NOC center operations for North America: headends, system monitoring, intervention• Engineering and technical staff with industry-recognized technical experienceand expertise, certifications• Global sales USA, Latin America and Caribbean (22 countries), Europe,Middle East, Africa, APAC, etc• Including Distributors with warehousing-engineering-service centersthroughout Latin America, stocking:– CATV products, including: drop & trunk coax cable, taps, amplifiers, connectors, tools, etc etc– FTTH/GPON, including: fiber optic cable, transmitters, receivers, EDFAs, OLTs, ONT/ONUs,mini-nodes, WDMs, splitters, jumpers, pigtails, connectors, tools, etc, etc– And much much more!© 2013 Multicom, Inc www.multicominc.com | (800) 423-25942

Overview of Multicom Support/ServicesConsultation andProfessionalServices –TechnicalSolutions, includingCATV, Fiberoptics,IP, VoIP, etc ANDAnalysis, Design,CAD servicesCustomer Support– Routine andEmergencies – forRetailers and theirCommercialCustomers –Webportal, 800# forMulticom DISHRetailer Support3 Warehouses -13,000 Products,from over 270 Mfg,in stock, same dayshippingCustomManufacturing –Rack & balance,Burn-in , SystemTest, Staging, Shipto Site – Headends,PadmountEquipment, etc24x7x365 RemoteHeadend SystemMonitoring andFault Resolution –Mpro-HD®,GUARDIANAnd now: GPON!© 2013 Multicom, Inc www.multicominc.com | (800) 423-25943

Manufacturing and Warehousing Facilities• Custom manufacturing of custom configurations, rackand balancing, assembly, software/firmware upgrading,system configuring, system testing, burn-in, crating andshipping• Staging of site-specific configurations© 2013 Multicom, Inc www.multicominc.com | (800) 423-25944

Project/Customer ExamplesConvention Center/Stadium ExamplesGaylord Palms Hotel andConvention CenterKissimmee, FloridaOrange CountyConvention CenterOrlando, FloridaEmbassy SuitesSanta Ana, CAHotel/Resort ExamplesEmbassy SuitesLynnwood, WAHyatt RegencySan Antonio, TXFairfield InnWhite River Jt, VTOlympic ColiseumSan Juan, Puerto RicoEdward Jones DomeSt. Louis, MissouriEmbassy SuitesColorado Springs, COHampton InnWhite River, VTCourtyardMiddlebury, VTChurchill DownsLouisville, KYMarriott Brighton Gardens80 locations nationwideComfort InnLincoln, NHMulticom’s customers and experience includes deploying over 3,500 headends, systems, GPON networks, and upgrades for virtually everyconceivable type of commercial client and application, including: hotel/motels, resorts, stadiums, MDUs, schools, universities, military bases, RVand mobile home parks, CATV operators, Telcos, hospitals, nursing/assisted living facilities, marinas, condominiums, apartments, MDUs,municipalities, state and federal government, prisons, DOT, International, and moreHOSPITALITY CUSTOMERS: Hyatt, Embassy Suites, Courtyard by Marriott, Wyndham Gardens, Marriott Brighton Gardens,Fairfield Inn, Hampton Inn, Hilton Garden Inn, Comfort Inn, Holiday Inn, Residence Inn, and more© 2013 Multicom, Inc www.multicominc.com | (800) 423-25945

MrM ® 24x7 NOC (Network Operations Center)NOC Details• Fiberoptic Broadband access• Website servers• Performance Measurements Database• Site Details History Database• Redundant Servers with Raid ArrayDrives• Hot Sparing and Automated Backups• MrM ® True 24x7 Proactive Monitoring• Automated offsite data backupTesting and Validation Systems• Two fully independent testing centerswith multiple systems• Multiple Hospitality Headends in variousconfigs• Pro:Idiom ® HDTVs from various mfg• SAMSUNG LYNK HDTVs© 2013 Multicom, Inc www.multicominc.com | (800) 423-25946

Global Manufacturing/Supplier PartnersHospitality:© 2013 Multicom, Inc www.multicominc.com | (800) 423-2594And over 250 more!7

Global Awards and Industry Trade GroupsThe US President’s “E “Award for ExportersInternational Municipal Signal AssociationIndependent Multi-FamilyCommunications CouncilSatellite Broadcasting andCommunications AssociationAssociation for Information CommunicationsTechnology Professionals in Higher EducationU.S. Department of CommerceBuilding Industry Consulting Services InternationalOrlando Chamber of Commerce –Board MemberAnd many others!National Systems Contracting Association© 2013 Multicom, Inc www.multicominc.com | (800) 423-25948

Multicom Network-Wide Solutions: FTTH, GPON, CATV, DatacomData &VoiceLocalExchangeSwitch /VoIP /SoftswitchOLTGPONCATVGPONONTSplitterSpliceboxPullboxGPONOLT,ONT,FiiberOpticsHead End:SDTVHDTVand moreVideoSatellite:Dishes,Mounts,Towers© 2013 Multicom, Inc www.multicominc.com | (800) 423-25949

Multicom New Product DetailsFiber Optics• 1310/1550nm Optical Transmitters• 1550nm EDFA Optical Amplifier• High Power EDFA Optical Amplifier• Optical Return Path Receiver• Modular Return Path Receiver• 1310/1550nm WDM• 4 Port Node• Optical Micro-Node/ High Power Node/Nano• Optical Transport Chassis and Modules• GPON: 4, 16, and 64+ port OLTs• GPON Indoor/Outdoor ONTS, including WiFioptionsHospitality• Channel Elimination/Insertion System• Mpro-HD® Hospitality Headend• MrM® Hospitality Monitoring ServicesCATV• TotalGUARDIAN remote headend server system• Satellite Multi-Dish Multiswitch for CATV© 2013 Multicom, Inc www.multicominc.com | (800) 423-259410

Typical Multicom GPON SolutionsGPON Network LayoutGPON Network Layout w/ RF Overlay© 2013 Multicom, Inc www.multicominc.com | (800) 423-259411

Revolutionary New Commercial WiFiDeployed on Towers & RooftopsA fraction of the cost of the typical WiFi access node architecture© 2013 Multicom, Inc www.multicominc.com | (800) 423-259412

Mpro-HD ® Hospitality Headend with DRMMax of 34HD streamsper rack.High Definition TVEQAMs with LG Pro:Idiom®or withSAMSUNG LYNK -encryptionOptions:- EPG- WelcomeChannelAdditionalViP222/KsReq’d:- HotSpare(s)- EPG- A variety of manufacturersproducts are available, including:LG, Pico Digital, VideoPropulsion, ZeeVee, etc.© 2013 Multicom, Inc www.multicominc.com | (800) 423-259413

TotalGUARDIAN Product LineTotalGUARDIANRemotely Control Your Headends – All in the Palm of Your HandThe Multicom Total GUARDIAN is the most innovative, remote headend server available on the market –allowing you to service and control equipment that has never had this capability before - all remotely via youriPhone, Smartphone, iPad, or computer.Monitor, Control, Configure, Provide Sparing - All RemotelyThe Total GUARDIAN is perfect for situations requiring the monitoring and servicing of remote headends,i.e. hotels, MDUs, hospitals, stadiums, and more – INSTANT SERVICE, INSTANT SERVICE FAULTYEQUIPMENT! Instantly resolve problems, save time, expense, and eliminate truck rolls and expensiveservice calls.• Use your smartphone/iPad/PC• Login to the remote headend with TotalGUARDIAN• One click – power cycle failing satellite receiver or MPEG2/4 STB (less than 15 secs)• One click – spare equipment replaces failing equipment (receivers and modulators) allin less than 15 seconds• And remotely monitor (and auto-alerts): headend temp/humidity, internet networkperformance, local weather, etc14

Multicom: One Stop for Products, Design,Service, Training, Tech Support - Innovation!• Multicom: With You Every Step of the Way– Application Engineers with you throughout the entire process• Multicom: Means Unparalleled Support– Since 1982 - The products, experience, and custom services you need, all underone roof• Multicom: Makes it Easier– Head End Design– Distribution System Design– Fiber Optic Systems, Commercial CATV, and more– Mpro-HD ® Hospitality Rack Plug’n’Play deployment– MrM ® True 24x7 proactive monitoring, intervention• Multicom: Ready When You Are– Stocking 13,000 products from 270+ manufacturers• How can Multicom serve Your Company?© 2013 Multicom, Inc www.multicominc.com | (800) 423-259415