PC Magazine - 2009 11.pdf - Libertad Zero

CELLULAR PHONES (By Provider)a Significantly better thanaverageb Better than averageWithin the average rangec Worse than averaged Significantly worse than averageProduct name in RED indicatesReaders’ Choice.OVERALL Score†REQUIRES TECHNICALSUPPORTTECHNICALSUPPORTREQUIRES REPAIRREPAIRSLIKELIHOOD OF BEINGPURCHASEDAT&T (CONTRACT)Apple (164 responses) 9.0 a 34% c 8.3 13% — 9.1 aBlackberry/Research 7.9 38% c — 19% — 8.0in Motion (64)Motorola (141) 7.6 11% b — 9% — 7.6Samsung (105) 7.3 17% — 9% — 7.4Nokia (117) 7.3 16% — 11% — 7.3Sony Ericsson (55) 7.1 c 20% — 16% — 7.0 cLG (67) 7.0 c 16% — 12% — 7.1AVERAGE 7.6 22% 8.3 13% — 7.6SPRINT (CONTRACT)Sanyo (55 responses) 7.5 13% — 11% — 7.2Samsung (73) 7.0 21% — 12% — 7.2AVERAGE 7.3 17% — 12% — 7.2ure out why for years running Xerox has haddouble-digit numbers in this category. Lastyear it was at 18 percent (and Kodak wasat 14 percent). However, this year Xerox’spercentage needing repair went up to only22; Kodak more than doubled its score to 31percent. That’s almost one in three Kodakprinters needing a fix; a big problem for acompany that hasn’t been in the printerbusiness very long.On the other end of the repair spectrum,if you want printers that don’t need manyrepairs, go with Samsung or Epson.All that said about Kodak, guess what?Our readers still gave the company thehighest score for satisfaction with the costof consumables, an SBA 8.9 out of 10. Noone else comes close; the next highest is anaverage 5.9 for Brother. Obviously, Kodak’scampaign on cost of ownership continuesto resonate. Readers scored Epson, HP, andLexmark low when it comes to cost of inkand toner, giving each a significantly worsethan average 4.9.60 PC MAGAZINE DIGITAL EDITION NOVEMBER 2009