PC Magazine - 2009 11.pdf - Libertad Zero
PC Magazine - 2009 11.pdf - Libertad Zero
PC Magazine - 2009 11.pdf - Libertad Zero
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a Significantly better thanaverageb Better than averageWithin the average rangec Worse than averaged Significantly worse than averageProduct name in RED indicatesReaders’ Choice.OVERALL SCORE†RELIABILITYTECHNICALSUPPPORTREPAIRSPERCENTAGENEEDING REPAIRLIKELIHOOD OF BEINGRECOMMENDEDHOME (continued)Epson (548) 8.0 b 8.3 — — 2% a 8.3 bKodak (60) 8.0 8.0 — — 32% d 8.1Samsung (143) 7.8 8.2 — — 2% b 7.9Dell (168) 7.4 c 7.9 — — 4% 7.2 dLexmark (272) 7.1 d 7.5 d — — 2% a 7.4 dAVERAGE 7.9 8.1 6.7 5.8 6% 8.0PRINTERS LESS THAN A YEAR OLDCanon (265 responses) 8.5 a 8.7 b — — 4% 8.8 aBrother (163) 8.3 8.7 b — — 1% a 8.6Epson (154) 8.2 8.5 — — 2% b 8.5Samsung (58) 8.2 8.7 — — 0% a 8.4HP (805) 8.0 c 8.2 d 6.1 — 6% 8.5Lexmark (84) 7.9 8.2 — — 0% a 8.0Dell (58) 7.6 8.3 — — 12% 8.0AVERAGE 8.1 8.5 6.1 5% 8.4* At least 2 confidence intervals from the average.** 1 confidence interval from the average.† Overall score is based on answers to the question “Overall, how would you rate this desktop <strong>PC</strong>?”It is not the average of the other scores in the table.Except for numbers indicated by a percentage, scores are based on a scale of 1 to 10, where 10 is best.A dash indicates that we do not have enough survey data to give the company a score.and our results for the first time after runningadvertisements promoting its inexpensiveconsumables. The company garnereda Readers’ Choice with last year’s response.Not so this year. Kodak’s overall score wentfrom a BA 8.3 to an average 8.0 this year,though it did well with home printers, gettinga BA 8.0.Perhaps worse for Kodak, it’s the firstcompany to show a percentage of productsneeding repairs higher than Xeroxdoes. We’ve never exactly been able to fig-NOVEMBER <strong>2009</strong> <strong>PC</strong> MAGAZINE DIGITAL EDITION 59