PC Magazine - 2009 11.pdf - Libertad Zero

PRINTERSa Significantly better thanaverageb Better than averageWithin the average rangec Worse than averaged Significantly worse than averageProduct name in RED indicatesReaders’ Choice.OVERALL SCORE†RELIABILITYTECHNICALSUPPPORTREPAIRSPERCENTAGENEEDING REPAIRLIKELIHOOD OF BEINGRECOMMENDEDALL PRINTERSCanon (1,005 responses) 8.3 a 8.6 a 7.7 b — 4% a 8.6 aBrother (575) 8.2 a 8.5 a — — 4% a 8.4 aHP (4,470) 8.0 a 8.2 a 6.4 d 6.7 5% a 8.4 aEpson (642) 8.0 b 8.3 b 7.2 — 3% a 8.3 aKodak (65) 8.0 8.0 — — 31% c 8.1Konica Minolta (51) 7.8 8.1 — — 8% 7.5Samsung (196) 7.7 8.1 — — 2% a 7.9Xerox (89) 7.7 7.8 — — 22% c 7.7Dell (282) 7.5 c 7.8 c — — 9% 7.2 dLexmark (358) 7.3 d 7.6 d — — 5% b 7.4 dAVERAGE 7.8 8.1 6.6 6.6 7% 7.9BUSINESSCanon (134 responses) 8.3 b 8.5 b — — 7% 8.6 aBrother (176) 8.2 b 8.6 a — — 5% a 8.5 bEpson (94) 8.2 8.3 — — 4% b 8.6 bHP (1,542) 7.9 8.2 6.8 7.2 10% 8.4 aLexmark (86) 7.8 7.9 — — 14% 7.6Xerox (63) 7.7 7.8 — — 25% c 7.6 cDell (114) 7.5 c 7.7 c — — 16% 7.2 cSamsung (53) 7.5 7.8 — — 0% a 7.7AVERAGE 7.9 8.1 6.8 7.2 12% 8.0HOMECanon (871 responses) 8.3 a 8.6 a 7.4 b — 3% a 8.6 aBrother (399) 8.2 b 8.4 b — — 3% a 8.4 bHP (2,928) 8.0 a 8.3 a 6.0 d 5.8 3% a 8.4 a58 PC MAGAZINE DIGITAL EDITION NOVEMBER 2009