PC Magazine - 2009 11.pdf - Libertad Zero

a Significantly better thanaverageb Better than averageWithin the average rangec Worse than averaged Significantly worse than averageProduct name in RED indicatesReaders’ Choice.OVERALL SCORE†RELIABILITYTECHNICALSUPPPORTREPAIRSPERCENTAGENEEDING REPAIRLIKELIHOOD OF BEINGRECOMMENDEDHOME (continued)Hewlett-Packard (HP) (692) 7.8 c 7.9 d 6.4 6.4 17% c 7.9 cAcer (179) 7.6 c 8.1 — — 13% 7.8Avg. of Windows PCs 8.0 8.2 6.6 6.6 13% 8.1NOTEBOOKS LESS THAN A YEAR OLDApple (107 responses) 9.5 a 9.6 a — — 5% b 9.6 aAsus (55) 8.9 a 9.1 a — — 2% a 9.2 aToshiba (102) 8.3 8.6 — — 14% 8.5Acer (109) 8.2 8.6 — — 5% b 8.4Lenovo (159) 8.2 8.4 7.4 — 16% 8.2Hewlett-Packard (HP) (335) 8.1 c 8.2 c 7.1 — 12% 8.2 cDell (379) 8.1 c 8.3 c 7.1 6.9 16% c 8.3Avg. of Windows PCs 8.3 8.5 7.2 6.9 11% 8.5* At least 2 confidence intervals from the average.** 1 confidence interval from the average.† Overall score is based on answers to the question “Overall, how would you rate this desktop PC?”It is not the average of the other scores in the table.Except for numbers indicated by a percentage, scores are based on a scale of 1 to 10, where 10 is best.A dash indicates that we do not have enough survey data to give the company a score.based on 29 percent fewer responses thanlast year). Apple’s scores in the All Notebookscategory were almost identical tothose of 2008, though the percentage ofequipment needing repair went up slightlyfrom 15 percent to 16 percent.In fact, almost all vendors had fewerresponses, with one notable exception: Asusdebuts on our list this year with an SBA scoreof 8.8, more than enough to become our secondReaders’ Choice. You might think thatthis has to do with the company’s successfulnetbook products, but we drilled deeper intothe data to see that netbooks accounted forfewer than 50 percent of the responses wereceived (other popular types of Asus notebooksare the multimedia, mainstream, andvalue market segments). Asus also kills theNOVEMBER 2009 PC MAGAZINE DIGITAL EDITION 55