PC Magazine - 2009 11.pdf - Libertad Zero

DESKTOPS (continued)a Significantly better thanaverageb Better than averageWithin the average rangec Worse than averaged Significantly worse than averageProduct name in RED indicatesReaders’ Choice.OVERALL SCORE†RELIABILITYTECHNICALSUPPPORTREPAIRSPERCENTAGENEEDING REPAIRLIKELIHOOD OF BEINGRECOMMENDEDHOMEApple (218 responses) 9.2 a 9.2 a 8.6 b — 11% a 9.2 bSelf-built (777) 8.6 a 8.8 a 7.6 a 8.3 a 20% c 8.9 aLocally built/Clone (402) 8.4 a — — — — 8.3 aDell (1056) 7.9 b 8.1 b 6.5 6.7 18% c 8.1 aHewlett-Packard (HP) (803) 7.9 b 8.0 6.3 6.9 17% 8.2 aGateway (176) 7.9 7.9 — — 19% 7.6Acer (61) 7.6 7.8 — — 10% 7.5eMachines (93) 7.4 c 7.7 — — 14% 7.3Avg. of Windows PCs 7.7 7.9 6.4 6.8 16% 7.7DESKTOPS LESS THAN A YEAR OLDApple (85 responses) 9.2 a 9.3 a — — 7% b 9.1 aSelf-built (318) 9.0 a 9.1 a 7.5 7.9 b 16% 9.2 aLocally built/Clone (153) 8.8 a — — — — 8.7 aGateway (70) 8.1 8.5 — — 11% 7.7Hewlett-Packard (HP) (370) 8.1 8.3 6.7 7.1 15% 8.2Dell (516) 7.9 8.1 c 6.9 6.5 18% 8.1Avg. of Windows PCs 8.1 8.3 6.8 6.8 15% 8ing a recommendation to others also wentup significantly, from a 7.6 in the averagerange last year to a BA score of 8.4 thisyear.Other companies saw very high percentagesof products needing repairs—big names like Lenovo, Dell, and Gateway.These numbers are very consistent withreader reports from last year (the onlychange was for the worse—Gateway’s fallfrom 18 percent to 21 percent. Needless tosay, a high score on this metric doesn’t indicatepleased customers. Another interestingincrease in overall satisfaction is withnon-vendor PCs—those desktops readerseither built themselves (which get an SBA52 PC MAGAZINE DIGITAL EDITION NOVEMBER 2009