Mark Payne, President & CEO of <strong>To</strong>tal Dealer SolutionsMark J. Payne's experience in the automotive industry started very early on. His father, Leo Payne, owned17 car dealerships in the Denver area for over 30 years. Being the visionary that he was, Leo createddealership row, a collection of manufacturers, one right after the other, spanning several city blocks. Leo isstill thought of today as a pioneer in the auto mall concept.Mark grew up in the car business and learned it literally from the ground up. His very first job was to pullthe weeds at his father's dealerships. By the time he got to one end of the dealership, the weeds hadalready begun sprouting back up at the other end. No coward to hard work, his other duties includeddusting the parts bins, helping mechanics clean their tools, emptying grease pans and later serving as a lotrate - moving cars about the lot. He eventually graduated to working in the service, sales and financedepartments where he gained invaluable experience with front end and back end fixed operations.At the ripe age of 10, Mark had made a personal goal to own his own car dealership by the time he was 30.He let his father groom him until it was time to go off to college. Not surprisingly, he attended Michigan'sNorthwood University, a school renowned for its automotive industry based curriculum.Just months before Mark's graduation from the Palm Beach campus, Leo announced the impending sale ofhis dealerships. Mark saw it as a minor setback to achieving his goals but forged ahead, making a namefor himself in the car business, nonetheless. He opened and sold a used car lot in Florida. Then, hemanaged a Honda dealership in South Florida. Under his management, the dealership was catapulted intothe top 2% for sales and customer satisfaction of all Honda dealers nationwide. He returned to Denver forfour years where he started a joint venture with his brother in the telecommunications industry. His share ofthe business generated the revenue necessary to buy his first dealership. Drawn to the sun and sea, hereturned to South Florida working as Sales Manager for Bayview Cadillac, poised to act. After two years,the right opportunity presented itself and, at the age of thirty, he had accomplished his goal as the proudnew owner of Mark Payne Mazda of Miami.In just a few short years, he built up the business and recognized a shift in the industry toward dealershipconsolidation. He then developed and executed his exit strategy and sold for top dollar. After being a dealeroperator and recognizing dealers' lack of knowledge of and emphasis on fixed operations, he decided tobegin consulting & developed products geared towards the fixed ops side. He wanted to highlight theenormous potential for profitability and efficiency as the Fixed Ops Director. Mark J. Payne isPresident/Owner of three distinct yet complimentary companies. Under the Mark J. Payne umbrella are:(1) <strong>To</strong>tal Dealer Solutions, an Automotive <strong>Parts</strong> <strong>Physical</strong> <strong>Inventory</strong> Company (2) Zipcode Target Marketing,a Service Dept Retention & Retrieval Program; and (3) <strong>Parts</strong>fisher, an Automated <strong>Parts</strong> Obsolescene &Redcuction <strong>To</strong>olAlthough he is known for his laid back Colorado style, many people come to find that he is extremelypassionate about his role in the automotive industry. He is a seasoned automotive consultant with decadesof successful front and back end experience to draw from. Mark takes great pride in bringing creativity andingenuity into products that dealers can rely on to make an immediate impact to their bottom line.Mark is a member of many dealer organizations including NADA. His companies are endorsed by manyautomotive organizations and he has been a welcomed guest speaker at several 20 group meetings topromote his products and services.
Mark Payne Presents:HOW TO AVOIDPHYSICAL PARTSINVENTORYNIGHTMARESBest Practices for a Successful <strong>Parts</strong><strong>Physical</strong> Count________________________________________________