Service Contract 'Training' - Skidata

Picture may vary from actual productService Contract‘Training’Certifi ed trainers provide information on howto ensure smooth, profi table operations atlow costs for system maintenance andservice. SKIDATA Training makes users ofour solutions fi t for practice through valuableknow-how.Knowledge makes profitable• Good trainingSKIDATA Training teaches the required knowhowand skills for handling SKIDATA systems withconfi dence and ease.• Knowledge countsHints and tips received at a SKIDATA Training willhelp to ensure effi cient, profi table operation of oursolutions.Experts inside• In-house knowledgeWell educated employees reduce the need forexternal experts and associated costs.• Acting quickly & correctlyRegular training sessions help to build in-houseexpert knowledge to prevent unnecessarydowntimes..Tailored training sessions• CurriculumThe focus is on educating your staff about the secureoperation and professional maintenance and repairof facilities, and supporting their skills in handling thesoftware and hardware.• As you wishWhether it's basic single-session overviews or regulartrainings, SKIDATA Trainings will accommodateusers' individual requirements in terms of schedulingand content.SKIDATA Service• Organised by SKIDATAAccommodation and catering for all trainings will beorganised by SKIDATA.• Growing supportFurther service modules are available to ensuresmooth operations: Holine, Troubleshooting, SoftwareMaintenance, Hardware Maintenance, and Spare PartsManagement.www.skidata.com

Service - ContractPreventiveIncidentall dimensions in mmTrainingSoftwareMaintenanceHardwareMaintenanceSparepartsManagementHotlineTroubleshootingFeatures• Regular trainings(details to be specifi ed individually under Service Agreement)• Organization of accommodation and catering for trainingsessionsServices providedu n d e r S e r v i c eAgreementSpare PartsManagementHardwareMaintenanceSoftwareMaintenanceHotlineTroubleshootingTrainingSpeed delivery of originalspare partsHigh availability of spare partsService hotlineAdvance delivery of sparepartsContinuous professionalinspectionRegular maintenance of hardwarepartsRegular on-site installationof software updates (servicepacks, MS patches, etc.)Configuration of sftware appications(setting up new tickettypes, season times, etc.)Instant assistance and consultationvia telephone hotlineGuaranteed response timesRemote Service for on-thespotproblem resolutionRegular trainingsOrganization of accommodationand catering for trainingsessions- provided- optionalSKIDATA AG • Untersbergstraße 40 • A-5083 Grödig/Salzburg[t] +43 6246 888-0 • [f] +43 6246 888-7 • [e] info@skidata.com [w] www.skidata.com • Version 1.0 • 03.02.2010©2010 SKIDATA AG. All rights reserved.The content provided herein is subject to change and possible editorial errors. Country-specifi c versions may vary. SKIDATA ® is a registeredtrademark of SKIDATA AG in the USA, the European Union and other countries. Terms and conditions of the authorized SKIDATA distributorapply. The operator is fully responsible for compliance with any legal provisions applicable to the operation of the products.