The University of Ballarat

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TROUBLE SHOOTING BLACKBOARDA couple of things may be getting in the way of you being able to successfully access your courses inBlackboard.Late EnrolmentsIf you are a new, changed or late enrolment, this will affect your ability to access Blackboard. It maytake up to 48 hours to process your enrolment and have you entered in the various student andBlackboard databases. Please be patient. This is not something controlled by your course coordinatoror School of Education admin staff – this is the responsibility of the University administrative systemand ICT. Do remember to chase this up if not resolved.Browser CompatibilityBlackboard automatically checks to determine if your browser type and version are supported.Browsers are classified in the following way:Supported: A supported browser is one that is compatible with Blackboard.Unsupported: An unsupported browser is one that is incompatible with Blackboard and will inhibitfunctionality of Blackboard.If your browser is unsupported, a warning message is displayed when you try to access Blackboard. Ifthe Browser Check Results pop-up window appears, the browser you are using may not be validated foruse with Blackboard or there may be issues with the configuration of your browser. Follow the onscreenprompts to update your browser version.JavaWhen the screen firstappears in Blackboard,your browser mayrequire that you accepttheJava security certificate.If you click any links orbuttons before thesecurity certificatewindow is finishedloading or beforeacceptance has beenestablished, yourBlackboard session willend in error and you mayhave to manually endand restart your browserapplication.Security certificateprompts may looklike this:If this comes from Blackboard or the University of Ballarat, select Always.14 of 28
Blackboard automatically checks to determine if Java is enabled in your browser and if your JavaRuntime Environment (JRE) version is supported. You must enable Java and have a supported JREversion to use certain features and tools in Blackboard. If Java is disabled or if your JRE version isunsupported, a warning message is displayed when you access Blackboard.POP-UP BLOCKERSPop-ups are small windows that pop-up from advertisers. We typically turn them off so as to not viewthem. In most instances, Internet Explorer and Firefox turn them off by default. The Blackboardenvironment, however, needs to have this facility switched on in order to work correctly.In Internet Explorer, go to Tools in the menu and scroll down to Pop-up Blocker and select Turn OffPop-up Blocker. In Firefox, go to Tools in the menu and scroll down to Options. Select the Content taband choose ‘Allow pop-ups for this site’You’ll find Pop-upBlocker options inthe Tools contextual menu:More options, such as allowing pop-ups from specific sites such as the University of Ballarat,can be found in Options when selecting the Content tab.You might need to re login to Blackboard.Marnie NoltonBlackboard SupportSchool of Behavioural, Social Sciences & HumanitiesUniversity of Ballarat15 of 28
Page 1 and 2: CONTENTSWelcome to the School of Ed
Page 3 and 4: ACADEMIC CALENDAR2009 Academic Cale
Page 5 and 6: KNOW YOUR PROGRAM - OVERVIEWPROGRAM
Page 7 and 8: TD5Bachelor of Technology Education
Page 9 and 10: g EDTEC1003 TEACHING TECHNOLOGY 2CR
Page 12 and 13: Your timetable is accessed via ‘m
Page 16 and 17: COMMUNICATION WITH LECTURERSCONTACT
Page 18 and 19: SUBMISSION OF ASSESSABLE WORKIt is
Page 20 and 21: NORMAL PROGRESSIONStudents may prog
Page 22 and 23: ACADEMIC CONVENTIONSMuch writing th
Page 24 and 25: CONDITIONS OF A STUDENT VISAStudent
Page 26 and 27: PURPOSEThis Charter outlines the ex
Page 28: STAFF CONTACTSLocation Extension Em

The University of Ballarat

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