SKYLIGHT BOOKS - McNally Robinson Booksellers

WORKING TOGETHER
Skylight Books – Hotlist Fall 2012
Hotlist Orders
Our Hotlist is produced three times a year for our Library customers and is available in print and on-line through our
institutional website skylightbooks.ca. A copy of the print version is mailed to all of our Library customers. Spreadsheets by
title and by author are available for download from the website or contact your Skylight representative to receive copies via
email. Hotlist orders should be completed and sent by the deadline date indicated on the Hotlist hard copy and on our
website. Please contact us if an extension to this deadline is required to be sure you will not miss out on our pre-publication
ordering. Hotlist orders placed on-line should only contain items chosen from the Hotlist. Please place other orders
separately. We appreciate your assistance.
Hotlist Discount
Please contact a Skylight Manager for discount schedule.
Ordering
Skylight accepts orders a number of different ways, allowing you our customer, to choose what works best for you. Whether it
be on-line through our website, via email, fax, phone, or mail we welcome your orders. For special orders and items not listed
in our database please send as much information as possible, such as title, author, isbn and edition. We will do our best to
order and timely deliver any in-print title.
Cancellations
Skylight Books requires a minimum two months cancellation notice period for items ordered on prepublication (Hotlist) titles
and rare special order product.
Pricing
Though we try to ensure pricing reflects the supplier’s current retail price, please note all prices are subject to change by the
supplier without prior notice to Skylight Books. Prices on Skylightbooks.ca, excluding not yet released titles, are reliable. (rare
exceptions do occur)
Invoices and Statements
A packing list and invoice are currently sent with all shipments. Invoices are net 30 days from the day of receipt of shipment.
Statements are issued and mailed out on a monthly basis. Please contact your Skylight representative for invoicing
discrepancies.
Shipping and Delivery
All orders are packed in-house by our shippers in a secure and proper manner. We currently ship using Can Par and Canada
Post depending on shipment size, and destination. Please report damages or other delivery concerns to your Skylight
representative within 10 days of receipt of product.
Returns
Please contact your Skylight representative in advance before returning product. Ensure the item is securely packed in
appropriate packaging to prevent damage in transit. Product to be returned within 30 days of invoice date. Credit will be
processed upon receipt of product and a copy of the credit sent to the customer.
Damaged/Defective Product
1.) A replacement will be sent with next shipment or as per customer request, free of any charges.
2.) If a replacement is not warranted a credit invoice will be issued for the originally invoiced price.
Return freight cost will be credited to account when an approved carrier is used. We ask returns be shipped Canada Post or
Can Par. Excess shipping costs will be assessed and credited according to current Canada Post rates. Drop offs at our
stores do not qualify for return freight credit.
Duplicate Shipments
Skylight Error – Full return. Return freight cost credited to account when approved freight carrier is used. We ask returns be
shipped via Canada Post or Can Par. Excess shipping costs will be assessed and credited according to current Canada Post
rates. Drop offs at our stores do not qualify for return freight credit. Customer Error – Full return accepted on product
received in new, unmarked condition. Return freight cost is the customer’s responsibility.
Ph: 204-339-2093 Fax: 204-339-2094 Email: wendy@skylightbooks.ca 2