Superior Points HRP - Canadian Harm Reduction Network

CRITICAL INCIDENTSCrisis Response:Staff should become familiar with the principles of non-violent crisisintervention to assist clients in managing their behaviour during crisis. Forall T.B.D.H.U. staff, an incident form will need to be completed.If a staff/volunteer has negative contact with a client during work hours,contact SPHRP’s Program Manager (and site supervisor, if applicable). Ifstaff/volunteer has negative contact with a client outside of work hours, call911 first, then SPHRP’s Program Manager.In an emergency or medical situation (e.g., overdose), including whensomeone is a threat to self or others, call 911 immediately. Then contactthe Program Manager of Superior Points.Child at Risk:All staff and volunteers have a duty to report to the Children’s Aid Societyand/or Thunder Bay Police any child believed to be neglected or otherwiseat risk for harm. For instance, if a young person involved in sex trade isreportedly under under age 16 or actually appears to be, they areSUPERIOR POINTS HARM REDUCTION PROGRAMProtocols for Staff, Volunteers and Community Agencies25