WatchGuard Firebox System 4.6 User Guide

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Getting Internet technical supportSupport team discovers a limitation or problem with our product, we immediatelypost the information on the Known Issues page. We provide a description of the issueas well as workarounds and, where appropriate, the software version where apermanent fix will be implemented. To access the Known Issues page:1 Open your Web browser tohttps://www.watchguard.com/support/2 Log in.3 Click the Technical Support link on the left.The Customer Support page appears.4 Click the LSS/SOHO Known Issues link on the left.The Known Issues page opens.Getting Internet technical supportOur Technical Support team developed a Web page to assist with framing andsubmitting a technical support issue. The information you provide allows us to routethe question to the appropriate support technician. It also enables us to link thequestion with information you report about your network as well as our database ofall the support issues you have brought to our attention.To access Internet technical support, you must have your LiveSecurity License key.To access Technical Support and its Web interface, from the Control Center:1 Click the LiveSecurity Control Center button (shown at right).2 Select On the Web. Select Product Support.Or, open your Web browser and connect to the secure WatchGuard support site athttps://www.watchguard.com/support/.3 Log in.4 Click Create New Incident.5 Complete the Support Incident form. Click Submit.Your issue is entered in the WatchGuard Technical Support database and routed to theappropriate support technician.Getting telephone supportIf you have a problem, please contact us via the Web to submit a profile of your case.Follow up with a phone call only if the need is too time-critical to wait for a Webresponse.The WatchGuard Technical Support team recognizes that no one likes to be put onhold. We make it our policy to answer every call. If we cannot answer your questionimmediately, we request your telephone number and call you back as soon as wehave an answer.When you call WatchGuard Technical Support, you are prompted for yourLiveSecurity License key. We use this key to track the information you report aboutyour network, and to add this issue to our database of all the support issues you havebrought to our attention.12
TrainingAfter you enter your LiveSecurity License key, you are automatically routed to asupport technician familiar with your WatchGuard product. If no one is available,our call manager will speak with you, logging your call and a description of yourissue to ensure the fastest possible response. The call manager may be aware of newdocumentation or FAQs that can aid you immediately.Before calling Technical Support, you should:• Check online for an FAQ.• Document your question.• Be prepared with your LiveSecurity key.• Have completed the Network Configuration Worksheet.Often, the Technical Support team requires access to your Firebox to assist withtroubleshooting the problem. Please have this service configured to allow for remoteWatchGuard troubleshooting prior to calling Technical Support. To open yourFirebox for remote access by WatchGuard Technical Support, edit the Incomingservice properties for the WatchGuard service icon to allow:• From: network address 208.146.43.0/24• To: AnyWatchGuard Technical Support numbers are:(877) 232-3531 (U.S. end-user support)(206) 521-8375 (U.S. authorized reseller support)(360) 482-1083 (International support)TrainingWatchGuard is committed to providing you with accessible and comprehensivetraining covering our entire product line. Although WatchGuard products aredesigned for ease of use, understanding how to correctly install, configure, manage,and troubleshoot these products is an important component of effective Internetsecurity.WatchGuard Interactive Training System (WITS)WatchGuard Training offers the WatchGuard Interactive Training System (WITS), afreely available online training system. WITS is designed to guide students throughall components of the Firebox System. Courseware features Basic and Advancedcurriculums, and is divided into training modules and units for self-pacedinstruction. WITS is available to all current LiveSecurity subscribers. To access WITS,log in to your LiveSecurity account and click the link to Training.Instructor-led coursesWatchGuard offers a series of courses supporting our product line. Current titlesinclude a two-day course on firewalling basics with the WatchGuard Firebox Systemand a one-day course on virtual private networking. These courses are delivered bycertified WatchGuard trainers, both at our facility in Seattle and by our partnersUser Guide 13
Page 1 and 2: WatchGuard ®Firebox SystemUser Gu
Page 3 and 4: condition that you accept all of th
Page 5: Declaration of ConformityWatchGuard
Page 8 and 9: Resetting Firebox passphrases .....
Page 10 and 11: CHAPTER 15 Reviewing and Working wi
Page 12 and 13: WatchGuard Firebox System component
Page 14 and 15: Minimum requirementsHardware requir
Page 17 and 18: CHAPTER 1LiveSecurity ServiceNo Int
Page 19 and 20: LiveSecurity broadcasts• The Lice
Page 21: CHAPTER 2Technical SupportDevelopin
Page 25 and 26: Online Help• On any platform, bro
Page 27 and 28: CHAPTER 3WatchGuard OptionsThe Watc
Page 29 and 30: PART IIIConfiguring a SecurityPolic
Page 31 and 32: CHAPTER 4Firebox BasicsThis chapter
Page 33 and 34: Opening a configuration fileOpening
Page 35 and 36: Setting the time zone• Use a comb
Page 37 and 38: CHAPTER 5Using the WatchGuardContro
Page 39 and 40: Control Center componentsThe first
Page 41 and 42: Policy ManagerManipulating the Traf
Page 43 and 44: Historical ReportsHistorical Report
Page 45 and 46: CHAPTER 6Configuring a NetworkConfi
Page 47 and 48: Setting up a routed network• All
Page 49 and 50: Defining a host routeDefining a hos
Page 51 and 52: Defining a Firebox as a DHCP server
Page 53 and 54: CHAPTER 7Blocking Sites and PortsMa
Page 55 and 56: Blocking a port permanently3 In the
Page 57 and 58: CHAPTER 8Configuring ServicesThe Se
Page 59 and 60: Defining service properties8 In the
Page 61 and 62: Modifying a serviceThe following ex
Page 63 and 64: Setting up proxy servicesSelecting
Page 65 and 66: Setting up proxy servicesand transm
Page 67 and 68: Service precedencecheck. In the lat
Page 69 and 70: CHAPTER 9Controlling Web TrafficWeb
Page 71 and 72: Configuring the WebBlocker serviceP
Page 73 and 74:
CHAPTER 10Setting Up NetworkAddress
Page 75 and 76:
Using service-based NATUsing servic
Page 77 and 78:
Configuring a service for incoming
Page 79 and 80:
CHAPTER 11Setting Up Logging andNot
Page 81 and 82:
Designating Event Processors for a
Page 83 and 84:
Setting up the LiveSecurity Event P
Page 85 and 86:
Setting global logging and notifica
Page 87 and 88:
Customizing logging and notificatio
Page 89 and 90:
CHAPTER 12Connect with Out-of-Band
Page 91 and 92:
Configuring the Firebox for OOB5 En
Page 93:
PART IVAdministering a SecurityPoli
Page 96 and 97:
Using host aliasesAdding a host ali
Page 98 and 99:
Configuring Firebox authenticationC
Page 100 and 101:
Configuring CRYPTOCard server authe
Page 102 and 103:
Using authentication to define remo
Page 104 and 105:
Firebox MonitorsSetting Firebox Mon
Page 106 and 107:
Firebox MonitorsLogging optionsLogg
Page 108 and 109:
HostWatchARP tableA snapshot of the
Page 110 and 111:
HostWatch6 To change playback prope
Page 112 and 113:
HostWatch102
Page 114 and 115:
Viewing files with LogViewer2 Confi
Page 116 and 117:
Working with log filesIP header len
Page 118 and 119:
Working with log files108
Page 120 and 121:
Specifying report sectionsCreating
Page 122 and 123:
Exporting reports6 Enter the number
Page 124 and 125:
Scheduling and running reportsDelet
Page 126 and 127:
Report sections and consolidated se
Page 128 and 129:
Report sections and consolidated se
Page 130 and 131:
120
Page 132 and 133:
Using DVCP to connect to devices•
Page 134 and 135:
Branch office VPN with IPSecFrom Po
Page 136 and 137:
Branch office VPN with IPSecdescrib
Page 138 and 139:
Branch office VPN with IPSecbe acce
Page 140 and 141:
Configuring WatchGuard VPNConfiguri
Page 142 and 143:
Configuring WatchGuard VPN• Watch
Page 144 and 145:
Configuring shared servers for RUVP
Page 146 and 147:
Configuring the Firebox for Remote
Page 148 and 149:
Configuring the Firebox for Mobile
Page 150 and 151:
Configuring debugging optionsA prom
Page 152 and 153:
Preparing the client computers• P
Page 154 and 155:
Preparing the client computers10 Cl
Page 156 and 157:
Using Remote User PPTPInstalling a
Page 158 and 159:
Configuring debugging options148
Page 160 and 161:
CChangingan interface IP address 39
Page 162 and 163:
monitors 2, 32, 93BandwidthMeter 94
Page 164 and 165:
for blocked sites 44global preferen
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pull-down menus 32services arena 32
Page 168 and 169:
introduction 37Routes 97network con
Page 170:
manager 17mobile user 18multiple-bo
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WatchGuard Firebox System 4.6 User Guide

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