WatchGuard Firebox System 4.6 User Guide

Getting Internet technical supportSupport team discovers a limitation or problem with our product, we immediatelypost the information on the Known Issues page. We provide a description of the issueas well as workarounds and, where appropriate, the software version where apermanent fix will be implemented. To access the Known Issues page:1 Open your Web browser tohttps://www.watchguard.com/support/2 Log in.3 Click the Technical Support link on the left.The Customer Support page appears.4 Click the LSS/SOHO Known Issues link on the left.The Known Issues page opens.Getting Internet technical supportOur Technical Support team developed a Web page to assist with framing andsubmitting a technical support issue. The information you provide allows us to routethe question to the appropriate support technician. It also enables us to link thequestion with information you report about your network as well as our database ofall the support issues you have brought to our attention.To access Internet technical support, you must have your LiveSecurity License key.To access Technical Support and its Web interface, from the Control Center:1 Click the LiveSecurity Control Center button (shown at right).2 Select On the Web. Select Product Support.Or, open your Web browser and connect to the secure WatchGuard support site athttps://www.watchguard.com/support/.3 Log in.4 Click Create New Incident.5 Complete the Support Incident form. Click Submit.Your issue is entered in the WatchGuard Technical Support database and routed to theappropriate support technician.Getting telephone supportIf you have a problem, please contact us via the Web to submit a profile of your case.Follow up with a phone call only if the need is too time-critical to wait for a Webresponse.The WatchGuard Technical Support team recognizes that no one likes to be put onhold. We make it our policy to answer every call. If we cannot answer your questionimmediately, we request your telephone number and call you back as soon as wehave an answer.When you call WatchGuard Technical Support, you are prompted for yourLiveSecurity License key. We use this key to track the information you report aboutyour network, and to add this issue to our database of all the support issues you havebrought to our attention.12