WatchGuard Firebox System 4.6 User Guide
WatchGuard Firebox System 4.6 User Guide
WatchGuard Firebox System 4.6 User Guide
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CHAPTER 2Technical SupportDeveloping and implementing a network security policy can be a challenge. Inaddition to familiarity with the <strong>WatchGuard</strong> <strong>Firebox</strong> <strong>System</strong>, it requires experiencewith advanced networking concepts, programs, and protocols.The <strong>WatchGuard</strong> Technical Support team has a variety of methods to answer yourquestions and assist you with improving the security of your network, including:• FAQs• Internet support• Telephone support• Training• Online HelpAccessing frequently asked questions (FAQ)The <strong>WatchGuard</strong> Technical Support team listens to our customers. When a questionabout firewall configuration or administration occurs repeatedly, we pull together anFAQ to document the issue and provide explanation and clarification. Whereappropriate, the FAQs also include workarounds and troubleshooting tips.From the Control Center:1 Click the LiveSecurity Control Center button (shown at right).Or, from your Web browser, go to http://www.watchguard.com/FAQS.2 Select On the Web. Select Frequently Asked Questions.If you would like <strong>WatchGuard</strong> to produce a new FAQ on a particulartopic, send e-mail to faq@watchguard.com with “FAQ Request” in the subject line.Known issuesAnother source of information about the <strong>WatchGuard</strong> <strong>Firebox</strong> <strong>System</strong> is the KnownIssues page on the Technical Support Web. When our engineering or Technical<strong>User</strong> <strong>Guide</strong> 11
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