HANDBOOK - Wellington Institute of Technology

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Topic 4:Integration of a service philosophyLearning Outcome(s):Understand the issues around cross functional assimilation of a service cultureAssessment criteria:4.1 Discuss issues in developing an organisation wide customer service philosophy4.2 Identify appropriate leadership and management approaches to integration4.3 Discuss the challenges in controlling the performance quality of humaninteractionsTopic 5:Service DeliveryLearning Outcome(s):Understand the practicalities of service deliveryAssessment criteria:5.1 Explore the resource implications of service delivery5.2 Discuss outsourcing as a technique for the delivery of services5.3 Examine the challenges of the extended marketing mix (7p’s)5.4 Discuss the impact of complexity and divergence of serviceStudent Resources:Recommended texts and other resources are listed in the course outline.Assessment:Assessment Type Weighting OutcomesOne Test 30% 1, 2, 3Two Case study 20% 2, 3Three Exam 50% 1, 4, 5Reporting Grades:Grade Key 3Successful Completion of Course:Students must achieve a minimum of a C grade.
COURSE TITLE:Course Number:Contemporary IssuesBM7009Level: 7Credits: 15Pre or Co requisites: BM5001Learning Hours:Face-to-face tuition 15Self-directed with tutorial supportavailableOnlineDistance (not online)Resource based learning (notonline)Workplace learningSupervised work experienceSelf-directed (out of class without directtutorial support)Workplace projectTests and examinationsOther(State)……………………………..35100Total learning hours 150Aim(s):To provide students with the opportunity to research an area of special interest toenhance a particular area of completed study or to broaden the range of areasstudied, by exploring contemporary issues and trends within their chosen field ofstudy.
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PROGRAMMEHANDBOOKGraduate Diploma i
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School of Business and ITPROGRAMME
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CONTENTSHAERE MAI..................
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EXECUTIVE DEAN’S WELCOMEWelcome t
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TRIMESTER THREE - 2013TeachingPerio
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• provide a staircase to higher l
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More specific detail of structure a
Page 15 and 16: Specifically:Case Studies, Assignme
Page 17 and 18: Once your tutor has marked your ass
Page 19 and 20: As a student new to WelTec:In the f
Page 21 and 22: COURSE TITLE:Course Number:Business
Page 23 and 24: Topic 4:Business EconomicsLearning
Page 25 and 26: COURSE TITLE:Course Number:Business
Page 27 and 28: Topic 5:SegmentationLearning Outcom
Page 29 and 30: Aim(s):To provide required knowledg
Page 31 and 32: Assessment:Assessment Type Weightin
Page 33 and 34: Topic 1:Leadership OverviewLearning
Page 35 and 36: COURSE TITLE:Course Number:Employme
Page 37 and 38: Assessment criteria:4.1 Explain the
Page 39 and 40: COURSE TITLE:Course Number:Strategi
Page 41 and 42: Topic 4:EvaluationLearning Outcome(
Page 43 and 44: COURSE TITLE:Course Number:Advanced
Page 45 and 46: Topic 4:Employment and career dynam
Page 49 and 50: Topic 4:The 4 P’sLearning Outcome
Page 53 and 54: 3.4 Examine a range of policies and
Page 55 and 56: Topic 1:Financial EnvironmentLearni
Page 57 and 58: COURSE TITLE:Course Number:Global I
Page 59 and 60: 3.2 Discuss the management of HR re
Page 61 and 62: Leading changeMeasuring resultsComp
Page 63 and 64: Reporting Grades:Grade Key 3Success
Page 65: Customer rolesQuality issuesTopic 1
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HANDBOOK - Wellington Institute of Technology

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