3. - Zagope

Quality, Safetyand EnvironmentManagement (QSEMS)1The year of 2010 was marked by the launch ofthe Design and Implementation Project for theQuality, Safety and Environment Systems in themarket of Angola, according to standards ISO9001:2008 and OHSAS 18001:2007, respectively.Another important event was the renovation ofthe Quality, Safety and Environment ManagementSystem (QSEMS) in Portugal and Spain, bycertifying entity APCER (Portuguese CertificationAssociation).Another successful venture was the achievementof certifications from the Production ControlSystem for the Concrete and Bituminous Concreteproduction installations in Madeira Island, incompliance with European standards EN 206-1and EN 13108, respectively.This exercise included the elaboration of acorporate welcome guidebook, published inthree languages, promoting Quality, Safety andEnvironment rules of the Company and invitingemployees to follow them. The book takes adidactic approach and is illustrated with originaldrawings. The manual will be a tool to reach andconvey information to all levels of the entity.The consolidation of these new steps validatesour volunteer commitment to the continuousimprovement of the performance of theorganization, a fundamental pillar for oursustainable growth in every country where weoperate.We will keep our endeavour in the challengeto implement the Integrated System in all themarkets where Zagope is present, reinforcingthe technical levels for these areas (Table I),promotion training actions (Table II), monitoringvisits and internal audits (Table II).23 4ZAGOPE – Construções e Engenharia, S.A. | Annual Report 2010