MBChittibabu Summary Experience

SummaryM.B.ChittibabuPhone: +91-9845222207 / +91-80-23440802E-Mail: mb.chittibabu@geind.ge.com / MB_Chittibabu@rediffmail.comNo. 21, 11 th cross, Sudhindra Nagar, Malleshwaram, Bangalore-560003Currently leading General Electric (GE) Healthcare, South Asia service operations & deliveryorganization, an accomplished Global Healthcare leader, Strong believer in Innovation, Execution &Team work and have over 20+ years of experience in Service and business operations, ProjectImplementation, Lean and Six Sigma, Services transformation, Process engineering, Peoplemanagement, Service technology, Operational excellence and customer loyalty program with “GEHealthcare” in various leadership positionsSpecialtiesService ,technical & business operations, lean & Six Sigma, budgeting, Organizational & Culturaltransformation, coaching, customer support, knowledge management, process engineering, projectmanagement, quality, strategy, teamwork & people development, technical support, validation, channelManagement ,vendor Management, logistics, productivity, change ManagementExperienceHead- Service & Technical Operations, GE Healthcare, South AsiaAugust 2009 – PresentLead technical, customer care and service operations • Strong-line Manager of 8 teams (60 people) andDotted-line Manager/support for a team of 255 Service managers & Engineers • Services Revenue US$60MM – Own wing-to-wing technical and service operations • Design For Serviceability, feed in toengineering, push and monitor implementation • New product field roll-out- service readiness (parts,tools), training • Regional On-Line Center- Level 2 / 3 product technical support • Variable CostProductivity (labor, material, purchased services), drive initiatives, monitor savings • Direct & IndirectOperations – Call center & parts logistics for South Asian countries • Implementation of new serviceoffering and growth initiatives • Service contract and parts pricing strategy to support service salesteams. • Own customer care through Field Escalations and Net Promoter Score • EHS & Compliance –Roll-out EHS programs (training, audits, investigations), drive Quality and Regulatory operationalcomplianceIntegration Leader, GE Healthcare, South AsiaJanuary 2009 – August 2009Leading services integration across South Asia region • Responsible for leading structural, operationaland behavioral change across service organization

Black Belt & Lean Leader, GE Healthcare, South AsiaApril 2006 – Dec 2008Lead Lean and Six Sigma cycle time and yield improvement initiatives across customer facing processesin services • Developing lean talent across organization • Implementation of a new lean service deliverymodel(LSDM) focused on remote services, customer differentiation and proactive monitoring • ValueStream Mapping, wing to wing approach, roadmap of changes • Kaizen projects-incremental andcontinuous improvements • Introduction of a new segmentation in service contract offerings • Leaninstall cycle time reduction, Productivity and inventory • Net Promoter Score- Mechanism forcontinuous customer listening, detractor call back process, strategy for enhancing Customer Experience• Lean tools and procedures in Call center & parts logisticsService Manager, GE HealthcareMay 2002 – April 2006Responsible for service business growth and delivery of Diagnostic imaging products in KarnatakaSenior Service Specialist, GE HealthcareMay 1998 – April 2002Responsible for project implementation and technical support of CT/MRI Scan, Picture archivingcommunication systems and customer managementAssistant Manager, Blue Star LimitedApril 1995 – Dec 1998 & May 1992 – March 1994Responsible for installation and service of CT/MRI Scan and imaging products across South IndiaSenior Engineer, Imtac Hewlett Packard, MuscatApril 1994 – Mar 1995Responsible for service business growth and delivery of HP & Hitachi medical products in OmanEducationInstitute of Management and Technology, GhaziabadMBA, Systems & Marketing (2007-08)Vellore Institute of Technology, VelloreB.E, Electronics and Communications Engineering (1986-90)

Sri Venkateswara Higher Secondary School, VelloreHigher Secondary and SSLC (1984-86)