7 ANNEX A: Details on the Clean Mark Accreditation Scheme ... - WDA

<strong>ANNEX</strong> A: <strong>Details</strong> on the Clean Mark Accreditation SchemeThe Clean Mark Accreditation Scheme focus on companies that tender for the generalcleaning contracts for the following types of premises:• Conservancy Area (Town Council areas, public areas, etc.)• Commercial Buildings (Office buildings, shopping malls, industrial estates,educational institutions, etc).• Food & Beverage Establishment (Hawker centres, food courts, restaurants, etc.)Cleaning companies seeking accreditation can apply for either the Clean Mark Silver orClean Mark Gold award depending on the company’s ability to fulfil the different set ofaccreditation criteria. The accreditation certification is valid for one year.As of October 2012, there are 61 service providers accredited by NEA with Clean MarkSilver Award.Under the Enhanced Accreditation Scheme, cleaning companies are assessed in thefollowing four areas:(i) Professional and regulatory standards;(ii) Environmental health and cleanliness standards;(iii) Operation planning, support and delivery; and(iv) Training, quality of manpower and general working conditions (includesmandatory Environmental Cleaning WSQ training)The full set of criteria for the enhanced Clean Mark Accreditation Scheme can be foundbelow. The scheme will kick in on 1 November 2012.Enhanced Clean Mark Accreditation Scheme Criteria• The new and revised criteria under the enhancements are highlighted.• Unless otherwise indicated, the criteria applies to both the Clean Mark Silver and CleanMark Gold AwardsNo.CriteriaProfessional and Regulatory Standards1 Company must be registered with ACRA.2 Company has sufficient financial resources i.e. paid up capital or net worth of at least$25,000.3 Company has relevant track record and performances i.e. completed cleaning relatedprojects in the past 3 years.4 Company has not been convicted in the past twelve months preceding thecertification, in particular for offences administered by NEA, MOM and CPFB.7

No.Criteria5 (New) Company has not defaulted on Labour Court Orders 2 in the past twelve monthspreceding the certification.6 (New) Company must have attained at least:‒ bizSAFE 3 Level 1‒ bizSAFE Level 3 (Applicable for Clean Mark Gold Award Only)7 Company has ISO 9001 certification.(Applicable for Clean Mark Gold Award Only)Environmental Health and Cleanliness Standards8 Company has an established system in place for a minimum of six months to letworkers 4 know how and where they could improve upon to ensure that performancestandards agreed between the company and clients are met.(Applicable for Clean Mark Gold Award Only)Operations Planning, Support and Delivery9 Company to provide cleaning workforce with:i. sufficient supply of clean and presentable uniforms;ii. appropriate cleaning equipment(Revised) Appoint at least one supervisor as a Productivity Manager to improve workprocesses, develop and implement productivity initiatives.10 (Revised) Company has to achieve 65 points (or 75 points, for Clean Mark GoldAward Only) on average for its clients’ assessment forms.Training, Quality of Manpower and General Working Conditions11 (Revised) At the point of application and throughout the accreditation award,company to fulfill any two modules under the Environmental Cleaning WSQ coursesas follows:a) For Clean Mark Silver Award, at least:- 50% of its cleaners trained in WSQ Certificate in Environmental Cleaning or higher- 50% of its team leaders trained in WSQ Higher Certificate in Environmental Cleaningor higher- 50% of its supervisors trained in WSQ Advanced Certificate in EnvironmentalCleaning2 Labour Court orders are issued after the Commissioner for Labour hears the salary claims lodged bythe claimant and makes a decision on whether the claim is valid3 bizSAFE is a capability building programme of the Workplace Safety and Health Council, and isintended to assist companies to fulfil their obligations under the Workplace Safety and Health Act, toput in place risk management.4 Workers refer to cleaner, team leader and supervisor.8

No.CriteriaORb) For Clean Mark Gold Award, at least:- 75% of its cleaners trained in WSQ Certificate in Environmental Cleaning or higher- 75% of its team leaders trained in WSQ Higher Certificate in Environmental Cleaningor higher- 75% of its supervisors trained in WSQ Advanced Certificate in EnvironmentalCleaning12 Workers are given written employment contract/letter of employment and salarystatements, with detailed breakdown of pay.13 (New) Companies must have in place a progressive wage structure for its cleanerssuch that they receive appropriate wages commensurate with the training, standardsand productivity required. The structure would also have to show that cleanersbelonging to various categories of cleaners receive basic wages beginning at levelsthat are based on recommendations of the Tripartite Cluster for Cleaners14 (New) Workers’ salary (i.e. including all overtime payments, allowances, bonuses andany other forms of salary payments) is paid through GIRO unless otherwise requestedby workers.15 Workers are given basic statutory benefits as stated under the Employment Laws,including the following:i. Salary payment on timeii.iii.iv.Payment for overtime work and work performed on rest days andpublic holidaysOne rest day per weekSick leavev. Annual leavevi.vii.Paid public holidaysCPF contributions16 Workers’ performance is recognized with incentives and bonuses.(Applicable for Clean Mark Gold Award Only)9