PDF 2011 corporate travel brochure - TIA UK

Business travelwithAdded valueControlled costsManaged policyEnhanced service

Traveleads – deliveringan excellent service forover 40 years…Travel procurement today is as challenging and complex as ithas ever been, with a bewildering variety of distribution channelsall vying for the attention of the corporate buyer – and allpromising to be the best option for your organisation.The greatest difficulty in such a fast-changing world is thatof measuring cost and value, and this is where a relationshipwith an experienced travel management company can payhuge dividends.Traveleads is one of the UK’s longest-established, highlysuccessful, independent travel specialists. We are viewed byour clients as trusted partners as we bring professional scrutinyand rationale to the procurement process.“I wanted to pass on our thanks for the help and support you gave JD whilst hewas stranded at Frankfurt Airport during last week’s dreadful weather. You appliedyour usual magic and managed to get him onto a flight ahead of a very long queueof people. You and your team at Traveleads are always so wonderful on suchoccasions and we would like you to know how much you are appreciated”LT, Danoptra Ltd, Leeds

our strengths…• Exceptional staff – our team are highly skilled,experienced and passionate about supporting our clients• Customer Service – our ‘Achieving Excellence’ trainingprogramme ensures that we maintain and deliver thehighest standards of customer service• Excellent supplier relationships give us access tobetter deals and support for our clients• Innovative technology which we constantly developand improve• A determination to be the best since our start in 1971“I would like to express mythanks to Eric for his diligencelast night and this morning insaving me from a lot of grief.This level of customer serviceis greatly appreciated and Ionly hope that my companyinspires similar sentiments inour customers.”SB, Director, Berwin & Berwin, Leeds

our services… comprehensive,Flight sourcingSourcing flights and prices on line can be very time consuming and there is a potentialto hugely overspend if you don’t understand market pricing. Online bookings can alsohide a minefield of charges and penalties which you don’t discover until it’s too late!As with most complex jobs, it really is better to trust expert to deliver you the best result.Working with Traveleads, you can benefit from our professional technology to quickly access:• 1,000+ passenger-carrying airlines• Low-cost carriers throughout the world• Wholesale fares from over 40 quality international airlines• A full database of last-minute “sale” fares• Professional scrutiny and pricing of multi-sector journeys• Aircraft charter – from an executive jet through to a wide-bodied airliner• Advice on fare conditions, flexibility and change/cancel information• Instant e-ticketing and confirmation• Management of your corporate and traveller frequent flyer schemesRail travelWe make arranging and controlling yourrail travel simple by offering you somegreat choices:• Easy to use self-book systems whichintegrate your travel policy• Self-ticketing solutions• Access to ticket on departure atmainline stations• The option of a full consultant bookingservice with ticket delivery• Automatic comparisons of fare types togive you the cheapest solutions• Full cost centre and data collection• Detailed analysis and CO2 reportingWe can also help when your travel takesyou further afield, and can provide you withboth Eurostar and overseas rail servicereservations and tickets – all handled witha single call to our expert consultants.Ferries/EurotunnelWhen you need to use inshore orinternational ferry crossings, we’re hereto help make it easy. We represent all ofthe UK’s Irish, Scandinavian and Europeanferry operators, inshore ferry operators inScotland, the south coast and Eurotunnel.

considered and consistent.Accommodation bookingservicesWe can help you find the ideal place tostay, in the best location for your needs,at the most attractive rates.• Worldwide hotel sourcing• Budget hotel chains in UK, Europeand USA• Aparthotels or longer-termapartments globally• Access to major event/conference/exhibition bed-banksOur consultants will ask about your locationpreferences, style of accommodation,budgets and service preferences. We willcheck listed rates, online rates, preferredrates and any “special deals” to ensurethat we offer the lowest price each time.We can arrange for you to settle costs oncheck out; we can prepay accommodationand we can also accept billing fromthe supplier after you’ve checked out –whichever you prefer.Visa and passport servicesOur specialist consular partners providea secure and rapid turnaround of visaapplications to enter those countries withvisa requirements. We will provide you withthe relevant documentation and guidancefor all applications, and then deliver yourpassport and documents to the relevantauthorities. For USA entry we provideeasy links to the ESTA programme andour consultants provide a rapidprocessing service to obtain Australianentry visas within minutes via our mainreservations system.Car/vehicle hire servicesWe can book you any type of vehicle, froma small electric urban vehicle up to luxuryand sports cars and commercial vehiclesof all types. UK or worldwide, we will locateand reserve the right vehicle for you:• Self-drive, including delivery andcollection where required• Chauffeur drive• Meet and greet servicesWe have excellent UK and global linksto coach transport providers, for groupexercises, and wherever you are goingin the world we will source you a highlyreputable transport provider.“I was provided with honestand relevant advice and thishelped me to take the correctdecisions… I fully appreciatehow lucky I was to get homein such a short time frame inthe circumstances.”KSP, Business Development Manager,Dynamic Systems, Aberdeen

The human touch – 24-hourcare – there when you need itTraveleads provides emergency out-ofhoursassistance to travellers using ourown skilled personnel.• Urgent changes handled quicklyand efficiently• Ticket re-issue and revalidation• Control of additional costs• Policy compliance monitoring• Additional requirements(hotels, cars etc.) taken care ofTechnology – and youReporting and financeWe strive to be a paperless, low impactorganisation in all that we do, and ourFinance team can deliver:• Electronic invoices• Online and electronic statements• Direct debit and BACS paymentoptions• Lodged card solutions• Online MI reporting, available 24/7free of charge• Bespoke solutions and reportingintegration by agreementYour organisation, your people, your rules: We respect all three and dedicateresources to the care we provide to them.• Accurate, secure client profiling software• Detailed individual traveller profiles• Travel policy integration into the booking process• Self-book options for air, hotel car and rail• Self-booking technology programmed to ensure compliance with your travel policy• Management of corporate loyalty schemes• Detailed care for travellers with disabilities• Monitoring of frequent travellers and VIPs• SMS alerts in case of major travel disruption• Traveller trackingWe know that travelling a lot is hard work and can be frustrating, so we go the extramile to make all of your travellers feel that they’re being treated as individuals andnot just as ‘passengers’.I would like to thank you and all the Traveleads team for all the helpyou have given me in the nine years I have been with OCS. Theservice has always been exceptional.”IP, PA to Directors, OCS Group UK Ltd, LeedsOur technologyis constantlydeveloping.

“I’ve been meaning to drop you a line for a whilenow to express my gratitude for the servicesand responsive support given by the team atTraveleads. The excellent level of service offeredis professional whilst friendly and it’s a pleasureto be working with you – thanks to all!”IL, Wolfson Microelectronics, EdinburghThe way we work:• Professional help, with a personal touch• Delivering great value to our clients• Listening to and working with our clients• Providing care for all travellers• Always seeking excellenceLeeds Office:New York House1 Harper StreetLeedsLS2 7EAt: 0113 245 7745Edinburgh Office:39 George StreetEdinburghEH2 2NHt: 0131 718 4000e: enquiries@traveleads.netwww.traveleads.co.uk