letter to distributor from GE NXv2.PDF - UTCFS Global Security ...

GE SecurityA GE Infrastructure Business12345 SW Leveton DriveTualatin, OR 97062Phone No. 888 437 3287Fax No. 503 691 7566IMPORTANT SAFETY NOTICENetworX Family Version 2 Software IssueDear (Distributor):GE Security recently identified two reporting issues with the NetworX family of securityalarm panels manufactured with Version 2 software. NetworX panels with the version 2software could experience two separate issues that will affect the performance of thepanel for the end user. Further information on each of the two issues is detailed in theattached Customer Notice.Although GE Security has received no incident reports in which a system failed to alarmdue to these faults, we are asking dealers to upgrade all NX version 2 products affected.We are asking for your assistance in notifying dealers these products can cause issuesfor an end user. End Users have two options for correcting both software issues: 1)Programming can be updated to avoid the errors or 2) The main circuit board can bereplaced with a newer version. Below is important information dealers will need toparticipate.This voluntary upgrade program affects all panels in the following families, including allkits:NX-4 family NX-6 family NX-8 familyVersion 2 panels have been manufactured since December 2005, date codes affectedare 0105- 2905. Those panels with version 1 software or date codes 3005 and newer arenot affected. All new upgraded panels can also be noted by a blue dot next to the partnumber or barcode on the product label.If you have any affected NetworX version 2 panels in inventory, please contact GESecurity customer service for an RMA to return those products for replacement.GE Security would like to work with you to identify customers who may have purchasedan NX version 2 panel from you, and encourage them to contact their customers withthe upgrade options. To facilitate this notification, we have enclosed a sample letter thatyou may use to send to your customers. Please contact Customer Service at 888-GESECURITY (888-437-3287) for information on alternative contact measures, such as GESecurity sending letters to your customer list on your behalf.

GE SecurityA GE Infrastructure Business12345 SW Leveton DriveTualatin, OR 97062Phone No. 888 437 3287Fax No. 503 691 7566If an end user chooses to have a panel reprogrammed, a Programming Sheet is enclosedfor reference. Customers can also contact GE Security Technical Support for furtherinformation or assistance. If a customer chooses to have the main circuit boardreplaced, a replacement Board Only can be ordered from GE Security, free of charge. Inaddition, GE Security will also issue a product credit to the dealer in the amount of $50for each board only replaced in the field, either directly to the dealer or to the dealer’sDistributor account.If you have additional questions about this recall, please contact GE Security CustomerService at the telephone number provided above. The safety of our customers is ourhighest priority.Sincerely,Shawna RevakSix Sigma Black Belt/Recall CoordinatorBob FreshmanManager, Modular Intrusion Products