Universal credit your claim journey toolkit English - Mossbank.org.uk

More documents

Recommendations

Info

4. Telephony support and work search interviewAfter you make yourUniversal Credit claim, mostinteractions will be face toface, by telephone or bypost. In time the range ofUniversal Credit activitiesthat can be done online willincrease.A telephone helpline will beavailable, Mon – Fri, 8.00am –6.00pm.After submitting your claimDWP will contact you bytelephone to tell you the dateof your personalised worksearch interview and whatevidence you need to bring toit. A text message will be sentto confirm the appointmentdetails.At the interview you will:• confirm your identity andprovide documents thatsupport your UniversalCredit claim• sign a copy of your claimdetails• be advised of the supportthat is available, such asUniversal Jobmatch orpersonal budgeting• be reminded of yourresponsibilities and whatwill happen if you fail tomeet your responsibilitiesIf you do not sign theclaimant commitment theclaim will be closed.Looking for work is a full timejob!You will be informedthat your decisionletter can be used asproof of your claimwhen applying forother benefits that areavailable to UniversalCredit claimants. Thisletter will be posted toyou.• meet your adviser who willdiscuss job search and drawup a Claimant Commitmentwith you – you will be givena copy of this to take away
5. Change in circumstance and changing earningsYou are responsible fornotifying DWP of all changesto your circumstances,including any periods ofwork, which you can dothrough the Universal Credithelpline. When you tellDWP about a change ofcircumstances you will besent confirmation of thischange by post. This willinclude information aboutany effect this will haveon your Universal Creditpayments, to help youmanage your money.When you are working,either you or your employerwill need to report howmuch your take home payis on a monthly basis. Thisamount may change eachmonth, and the amount ofUniversal Credit you receivewill take those earnings intoaccount. You will not need toclose your claim down justbecause you have startedwork.Real Time Information (RTI)is the new system that willallow employers to provideHMRC and DWP with up todate information about theiremployees’ earnings.You will need to tell DWPwho your employer is whenyou are in work. DWP will tellyou if your employer isn’t onthe RTI system yet, and youwill need to report your takehome pay yourself.You should report the endof any employment bytelephone.You are responsible forreporting all changes ofcircumstances. If you tellDWP late about a changethat means that you areentitled to a higher UniversalCredit award, payments willnot be backdated. However,if you tell DWP late abouta change that reduces theamount you receive, moneywill be taken from yourpayments for a while so thatDWP can get back the extracash that you have received.
Page 1 and 2: Your claim journey (From April 2013
Page 3: 3. New claim online activityOnce yo

Universal credit your claim journey toolkit English - Mossbank.org.uk

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?