Universal credit your claim journey toolkit English - Mossbank.org.uk

2. New claim online activityWhen making a claim youwill be asked to input yourpersonal details includingyour National InsuranceNumber.You will need to have all theinformation ready that youneed to make the claim, asit must be completed in onesession. The website will tellyou what type of informationyou will need to have withyou.You will go through a securityprocess that will ask you totype in some letters and/or numbers as they appearon screen. This is a standardprocess that DWP has put inplace to make sure that yourpersonal information is safeand secure.You will then be asked aset of questions that willdetermine whether you areeligible for Universal Credit.If you are not eligible forUniversal Credit a messagewill appear on the screenthat tells you this and directsyou to further informationabout benefits and creditsthat you might be eligible for.When you make a UniversalCredit claim you will submitmost of the requiredinformation about youand your circumstancesonline. However, if you havequestions about your claimafter this stage, or want totell DWP about changes inyour circumstances, this willbe done by phone or face toface.