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Recipes for Systemic Change - Helsinki Design Lab

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arely are offered as centralized regional services. The customers canfreely, regardless of their home town, select any treatment point.” (KainuuRegion Driving Development)Although the final evaluations of the experiment will not be availableuntil after its conclusion, initial results suggest that the necessary structuresare in place and operating. The initial restructuring has yieldedmeaningful changes to the service system in the <strong>for</strong>m of cost savings andexpenditure cuts. Understandings have been <strong>for</strong>ged between differentmunicipalities. Still, these changes have been met with resistance by someactors entrenched within the current hierarchical system. Complete evaluationswill be closely watched as the Kainuu experiment draws to a close.(OECD PUBLIC MANAGEMENT REVIEW, FINLAND 55-56)303

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