Agency for Planning and Building Services
Agency for Planning and Building Services
Agency for Planning and Building Services
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City of OsloMay 2005The City of Oslo<strong>Agency</strong> <strong>for</strong> <strong>Planning</strong> <strong>and</strong> <strong>Building</strong> <strong>Services</strong>The <strong>Agency</strong> <strong>for</strong> <strong>Planning</strong> <strong>and</strong> <strong>Building</strong> <strong>Services</strong> ispart of the City Administration of Oslo <strong>and</strong> has about380 employees. The <strong>Agency</strong> plans the urban design<strong>and</strong> l<strong>and</strong> use development of the city, by setting outobjectives <strong>for</strong> the use of particular areas, designingoverall development plans <strong>and</strong> granting buildingpermissions. It is responsible <strong>for</strong> l<strong>and</strong> use- <strong>and</strong>transport planning through the ComprehensiveDevelopment Plan <strong>and</strong> local plans as well as <strong>for</strong>environmental impact analyses. The <strong>Agency</strong> grantsbuilding permissions, carries out lift inspections,is responsible <strong>for</strong> property sectioning <strong>and</strong> <strong>for</strong> themaintenance of geographical maps, l<strong>and</strong> use maps,register of l<strong>and</strong> ownership, addresses <strong>and</strong> buildingidentifications (KomGAB register). The <strong>Agency</strong> alsodeals with juridical appeals in regards to the PublicAdministration Act <strong>and</strong> the <strong>Planning</strong> <strong>and</strong> <strong>Building</strong> Act.In addition to the above tasks, the <strong>Agency</strong> preparespolicy documents <strong>for</strong> the City Government <strong>and</strong> givesprofessional advice to the City Council <strong>and</strong> theCommissioner <strong>for</strong> Urban Development.The <strong>Agency</strong> office building.The <strong>Agency</strong> <strong>for</strong> <strong>Planning</strong> <strong>and</strong> <strong>Building</strong> <strong>Services</strong> isacting according to frameworks, aims <strong>and</strong> prioritiesin the annual municipal budgets approved by theCity Council, in the political statement by the CityGovernment, <strong>and</strong> in decisions made by the CityCouncil <strong>and</strong> City Government. The <strong>Agency</strong> is obligedto deal with all incoming building applications <strong>and</strong>local development plans, <strong>and</strong> to do so according tolegal frameworks as wellasto itsown professionalconsiderations.The Vision <strong>for</strong> the <strong>Agency</strong>The <strong>Agency</strong> focuses on the customers’ need <strong>for</strong>solutions, products <strong>and</strong> services. The vision is to bea modern service agency <strong>for</strong> the public. The <strong>Agency</strong>actively <strong>and</strong> interdisciplinary takes responsibility <strong>for</strong>the regional <strong>and</strong> architectural development of thecity, <strong>and</strong> aims to be an attractive workplace withroom <strong>for</strong> personal <strong>and</strong> career development of itsemployees.The Customer Service CentreThe Customer Service Centre is the heart of the<strong>Agency</strong>. All customer enquiries are h<strong>and</strong>led there.In The Customer Service Centre, the <strong>Agency</strong>’s servicesare easily accessible <strong>and</strong> the public get answers onquestions regarding maps, plans <strong>and</strong> buildingapprovals, access to archive documents as well asguidance in regards to applications <strong>and</strong> procedures.Some building applications may be processed “overthe counter”, that is, while the customer is waiting.The Customer Service Centre sells copies of l<strong>and</strong> useplans, a range of maps, architectural drawings,property in<strong>for</strong>mation reports, copies of archivematerial <strong>and</strong> so <strong>for</strong>th. The public can study plansthat are out on public hearing <strong>and</strong> exhibitions oncurrent issues.The Departments <strong>and</strong> SectionsThe <strong>Agency</strong> has four production departments, aResource Centre, Section <strong>for</strong> In<strong>for</strong>mation <strong>and</strong> PublicRelations, Sections <strong>for</strong> Staff, Economy <strong>and</strong> ComputerScience Support, Section <strong>for</strong> Quality Attending, as<strong>Agency</strong> <strong>for</strong> <strong>Planning</strong><strong>and</strong> <strong>Building</strong> <strong>Services</strong>
The City of Oslowell as the executive management group <strong>and</strong> theCustomer Service Centre. The departments are mainlyorganised according to customer groups. Eachdepartment h<strong>and</strong>les all cases within their field ofresponsibility <strong>and</strong>, if possible, an appointed team ineach department follows the customer through thewhole process, regardless of which necessary legaltools are applied to solve the case. The main customergroups <strong>for</strong> the different departments are one-timebuilders, professionals <strong>and</strong> political organs.The Department <strong>for</strong> <strong>Building</strong> Construction Projectsdeals with single building projects such as newbuildings, extensions or alterations in use, whichare in accordance with local plans. The Departmentis responsible <strong>for</strong> these cases until they get theStatement of Completion when the frameworkagreement is in accordance with the localdevelopment plan <strong>for</strong> the area. This department isresponsible <strong>for</strong> the majority of building applications<strong>and</strong> <strong>for</strong> minor planning issues that are necessary inorder to facilitate such building projects.The Department <strong>for</strong> Area Development is responsible<strong>for</strong> large, complex urban development projectsinitiated by private developers or companies, whenthere is a need <strong>for</strong> a new local plan. The Departmentis responsible <strong>for</strong> these cases until they get theStatement of Completion. The majority of planningapplications, prospective environmental impactanalyses <strong>and</strong> subsequent processing of buildingapplications are h<strong>and</strong>led by this department.expertise. The centre has about 35 employees withhigh level competence within the subject areas of law,transport, traffic, politics, architecture, environmentalissues, pollution <strong>and</strong> sustainable development, projectmanagement, project systems <strong>and</strong> new methods ofcooperation. The other departments or sections mayreceive assistance from the members of the ResourceSection <strong>for</strong> ongoing services, assistance on isolatedassignments or larger projects.The Section <strong>for</strong> In<strong>for</strong>mation <strong>and</strong> Public Relations isresponsible <strong>for</strong> in<strong>for</strong>mation from the <strong>Agency</strong> to thepublic. This Section assists media <strong>and</strong> the publicwith facts <strong>and</strong> in<strong>for</strong>mation on cases, <strong>and</strong> deals withgeneral enquiries about the <strong>Agency</strong> <strong>and</strong> its activities.It contributes with lectures <strong>and</strong> presentations, visits<strong>and</strong> study tours. The <strong>Agency</strong> wishes to contribute tocreate public interest <strong>and</strong> engagement regarding thedevelopment of the city in professional <strong>and</strong> politicalbodies <strong>and</strong> among the public. The Section there<strong>for</strong>etakes the initiative to, assists or participate in publicdebate thorough media statements <strong>and</strong> press releases,internet publications, brochures <strong>and</strong> other printedmaterial, exhibitions, workshops, public meetings etc.In<strong>for</strong>mationIn<strong>for</strong>mation about, <strong>and</strong> access to, the services offeredby the <strong>Agency</strong>, news, current affairs <strong>and</strong> officialdocuments are available on our internet site:www.pbe.oslo.kommune.no. You may also visit orcall the Customer Service Centre on +47 23 49 10 00.The Department of Urban Development is responsible<strong>for</strong> comprehensive l<strong>and</strong> use policies <strong>and</strong>infrastructural planning that clarifies frameworks <strong>for</strong>local plans <strong>and</strong> individual projects. The departmenthas politicians, public agencies <strong>and</strong> the public astheir main customer groups.The Department <strong>for</strong> Geographical In<strong>for</strong>mation Datais responsible <strong>for</strong> the management, organisation <strong>and</strong>availability of maps <strong>and</strong> documents. The departmentcontinually updates digital maps-, property- <strong>and</strong>document databases <strong>for</strong> the City of Oslo.The Resource Section assists the <strong>Agency</strong>’s variousdepartments with additional resources or neededThe city shall be a great place <strong>for</strong> living, working <strong>and</strong> leisure.