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Approaches to Improving the Delivery of Social Services in Difficult ...

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<strong>Approaches</strong> <strong>to</strong> <strong>Improv<strong>in</strong>g</strong> <strong>the</strong> <strong>Delivery</strong> <strong>of</strong> <strong>Social</strong> <strong>Services</strong> <strong>in</strong> <strong>Difficult</strong> EnvironmentsEngland, R. (November 2003) Experiences <strong>of</strong> contract<strong>in</strong>g with <strong>the</strong> private sec<strong>to</strong>r: a selectivereview. DFID Health Systems Resource Centre,. Available at:http://www.dfidhealthrc.org/shared/publications/Issues_papers/private-sec<strong>to</strong>r/England.pdfFafchamps, M., M<strong>in</strong>ten, B. (September 2003) ‘Public service provision, user fees, and politicalturmoil.’ The Centre for <strong>the</strong> Study <strong>of</strong> African Economies Work<strong>in</strong>g Paper Series. Work<strong>in</strong>gPaper 198. Available at: http://www.bepress.com/csae/paper198Fiedrich, M. and Jellema, A. (September 2003) Literacy, gender and social agency:adventured <strong>in</strong> empowerment. Action Aid UK/DFID,. Available at:http://www2.dfid.gov.uk/pubs/files/litgenempedpaper53.pdfFonsberg, B.C. (May 2004) A review <strong>of</strong> <strong>the</strong> jo<strong>in</strong>t programme on HIV/AIDS control <strong>in</strong> Myanmar.Sida, S<strong>to</strong>ckholm.Goetz, A.M., Joshi, A., Moore, M. (March 2004) Diversity, accountabilities and servicedelivery. Institute <strong>of</strong> Development Studies. Summary available at:http://www.ids.ac.uk/ids/news/Archive/WDRjoshi.htmlGrant, B.G., K<strong>in</strong>ghorn, A., Gorgens, M. (May 2004) Mitigat<strong>in</strong>g <strong>the</strong> impact <strong>of</strong> HIV on serviceproviders. Mobile Task Team on <strong>the</strong> Impact <strong>of</strong> HIV/AIDS on Education.Harmer, A. and Macrae, J. eds. (2004) Beyond <strong>the</strong> cont<strong>in</strong>uum: The chang<strong>in</strong>g role <strong>of</strong> aid policy<strong>in</strong> protracted crises. HPG Report 18, Overseas Development Institute, London. Available at:http://www.odi.org.uk/hpg/papers/HPGreport18.pdfHarmer, A. (2004) Bridg<strong>in</strong>g <strong>the</strong> gap? The <strong>in</strong>ternational f<strong>in</strong>ancial <strong>in</strong>stitutions and <strong>the</strong>irengagement <strong>in</strong> situations <strong>of</strong> protracted crisis <strong>in</strong> Harmer and Macrae (eds.) HPG ResearchReport No. 18, Overseas Development Institute, London.Harvey, P. (April 2004) HIV/AIDS and humanitarian Action. HPG Research Report No. 16,Overseas Development Institute, London. Available at:http://www.odi.org.uk/hpg/papers/hpgreport16.pdfHauck, V. (July 2004) Resilience and high performance amidst conflict, epidemics andextreme poverty: <strong>the</strong> Lacor hospital, nor<strong>the</strong>rn Uganda. European Centre for DevelopmentPolicy and Management, July 2004.Hobley, M. (March 2004) Chars organisational learn<strong>in</strong>g paper 3: The voice-responsivenessframework: creat<strong>in</strong>g political space for <strong>the</strong> extreme poor. Available at:http://www.livelihoods.org/lessons/Asia/Chars3.docJackson, T. (June 2000) Equal access <strong>to</strong> education: a peace imperative for Burundi.International Alert, London. Available at: http://www.<strong>in</strong>ternationalalert.org/pdf/pubgl/burun_ed_en.pdfJones, B. (2004) ‘The chang<strong>in</strong>g role <strong>of</strong> UN political and development ac<strong>to</strong>rs <strong>in</strong> situations <strong>of</strong>protracted crisis’ <strong>in</strong> Harmer and Macrae (eds.) HPG Research Report No. 18, OverseasDevelopment Institute, London.Klugman, J. (1999) <strong>Social</strong> and Economic Policies <strong>to</strong> Prevent Complex HumanitarianEmergencies: Lessons from Experience. Policy Brief 2, UNU/WIDER, Hels<strong>in</strong>ki. Available at:http://www.wider.unu.edu/publications/publications.htmLama-Tamang, M.S., Gurung, S.M., Sornakar, D., Magar, S.R. (August 2003) <strong>Social</strong> change<strong>in</strong> conflict affected areas: assessment report. DFID, UK.Macrae, J. (2001) Aid<strong>in</strong>g Recovery: <strong>the</strong> crisis <strong>of</strong> aid <strong>in</strong> chronic political emergencies. ZedBooks.This work<strong>in</strong>g paper is <strong>in</strong>tended <strong>to</strong> stimulate public discussion. It is not necessarily DFID orUK Government policy32

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