Approaches to Improving the Delivery of Social Services in Difficult ...
Approaches to Improving the Delivery of Social Services in Difficult ...
Approaches to Improving the Delivery of Social Services in Difficult ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Approaches</strong> <strong>to</strong> <strong>Improv<strong>in</strong>g</strong> <strong>the</strong> <strong>Delivery</strong> <strong>of</strong> <strong>Social</strong> <strong>Services</strong> <strong>in</strong> <strong>Difficult</strong> EnvironmentsV. What are <strong>the</strong> implications for DFID and o<strong>the</strong>r agencies?V.1 Understand<strong>in</strong>g <strong>of</strong> context is crucial49. It is critical <strong>to</strong> understand <strong>the</strong> capacity and will dimensions <strong>of</strong> difficultenvironments <strong>in</strong> order <strong>to</strong> <strong>in</strong>form programm<strong>in</strong>g decisions, and <strong>to</strong> m<strong>in</strong>imise<strong>the</strong> risk <strong>of</strong> aid do<strong>in</strong>g more harm than good. Figure 2 gives an <strong>in</strong>dication <strong>of</strong>how approaches could be mapped on <strong>to</strong> a three-fold typology <strong>of</strong> difficultenvironments, depend<strong>in</strong>g on whe<strong>the</strong>r, <strong>in</strong> any particular area or region, <strong>the</strong>state exhibits a lack <strong>of</strong> capacity, a lack <strong>of</strong> political will, or a lack <strong>of</strong> both 60 .Figure 2: Possible approaches <strong>to</strong> streng<strong>the</strong>n<strong>in</strong>g service delivery relationships and ac<strong>to</strong>rs <strong>in</strong> difficultenvironments+ WILLWill but limited capacityWill and capacityPolicy maker• Partner with central government and l<strong>in</strong>em<strong>in</strong>istries <strong>to</strong> develop, implement andf<strong>in</strong>ance pro-poor policyProvider• Encourage partnerships between <strong>the</strong> stateand non-state providers• Build state provider capacity wherepossiblePoor people• Streng<strong>the</strong>n <strong>the</strong> voice <strong>of</strong> poor people <strong>to</strong>demand <strong>the</strong>ir rights <strong>to</strong> services• Use community based approaches thatwork through central and local governmentstructures and l<strong>in</strong>k <strong>to</strong> sec<strong>to</strong>r <strong>in</strong>terventions• Facilitate provider accessPolicy maker• Streng<strong>the</strong>n government system <strong>to</strong> developpro-poor policy, moni<strong>to</strong>r <strong>the</strong> compact,respond <strong>to</strong> voice, and be accountable <strong>to</strong>citizensProvider• Build organisational and frontl<strong>in</strong>e providercapacity and provide <strong>in</strong>centives for frontl<strong>in</strong>eworkers• Work <strong>to</strong> make providers more responsive <strong>to</strong><strong>the</strong> poorPoor people• Build client power and voice- CAPACITYLimited will and limited capacityCapacity but lack <strong>of</strong> will+ CAPACITYPolicy maker• Use non-state mechanisms for policycoord<strong>in</strong>ationProvider• Deliver services through humanitarianagencies and INGOs <strong>in</strong> ways that buildcapacity and <strong>in</strong>stitutions where possible•Poor people• Use community based approaches thatbuild local governance structures andcommunity capacity <strong>to</strong> manage <strong>the</strong>ir ownservice delivery needs• Facilitate provider accessPolicy maker• Use non-state mechanisms for policy andf<strong>in</strong>anc<strong>in</strong>g coord<strong>in</strong>ation and look for entrypo<strong>in</strong>ts <strong>to</strong> support political willProvider• Harness both state and non-state providersthrough some form <strong>of</strong> partnershiparrangementPoor people• Use community based approaches that buildlocal governance structures and developcommunity capacity <strong>to</strong> manage <strong>the</strong>ir ownservice delivery needs• Facilitate provider access- WILL60 See PRDE Work<strong>in</strong>g Paper 1 for a fuller explanation <strong>of</strong> <strong>the</strong> typologyThis work<strong>in</strong>g paper is <strong>in</strong>tended <strong>to</strong> stimulate public discussion. It is not necessarily DFID orUK Government policy25