Adjunct interfaces - Avaya Support

Avaya Communication Manager, Release 1.3.1Resolutions for the DEFINITY ServersAdjunct interfacesID Keywords Symptom To resolve this, use: Until then:032161s ASAI, SystemResetsWhen 126 or more active adjunct routerequests are outstanding over an ASAI linkat link version 3 or less, the switchundergoes a reset system 1.Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later031828s LinksIf the command ‘remove cti-link’ isexecuted while the link is active, the errormessage tells you to busy out ASAI andADJLK stations rather than the cti link.Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later031635sLeave WordCalling (LWC),MessagingUsers are blocked (do not receiveconfirmation tone) when activating LWC.Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later031558s ASAI,Outgoing CallManagement(OCM)For a switch-classified 3rd Party MakeCall request, a "Called Party" number over15 digits long is truncated to 15 digits inthe "Alerting" event report.031539s IP Trunk, ToneDetection,MessagingThe dialed “digits” A, B, C, and D, mostcommonly used by certain messagingadjuncts, are not sent properly over an IPtrunk.031482s ASAI,Outgoing CallManagement(OCM), VendorEquipment &ApplicationsSome CTI applications (using ASAI tocommunicate with an Avaya server) mayservice calls via the Avaya server in such away that the server eventually runs out ofresources for those calls. The application,having set up calls by making a 3PTCrequest followed by a 3PMC request (usingthe agent’s login ID rather than theextension of the physical station) for thesame station that just went offhook, hasreceived a Resources Unavailablemessage.Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or laterLoad 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or laterLoad 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later031047sCDR,Vectoring,Announcements, AttendantWhen a call is made to a VDN with vectorsteps including queue-to attd or queue-tosplit, two CDR records are producedbefore the call reaches the next(announcement) step: one with conditioncode 'H' and duration equal to the ringinginterval, and one with condition code 'G'and duration equal to 0 (rather than asingle record with condition code ‘G’ andduration equal to the ringing interval).Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later030918sCDR, LinksThe CDR link takes 5 minutes or more tore-establish after a server interchange, andthe ecs log does not provide adequateCDR link status.Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later030618s AUDIX, DialPlan, LeaveWord Calling(LWC), ISDN,QSIGIf a remote station with a seven-digitextension has its server connected to thelocal server via QSIG, and that stationactivates non-call-associated Leave WordCalling (LWC) to a local station whoseLWC Reception is set to AUDIX, thenwhen the local station retrieves the AUDIXLWC message, the message pronouncesonly the first six of the seven digits of theactivator's extension.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication ManagerWednesday, 15 October 2003 Avaya Communication Manager, Release 1.3.1Page 1 of 4Resolutions for the DEFINITY ServersAdjunct interfaces

ID Keywords Symptom To resolve this, use: Until then:030494sCall Coverage,ISDN, QSIG,MessagingCalls covering over a QSIG trunk to avoice mail adjunct, when that adjunct is notthe first coverage point, hear ringback onthe connection when the call terminates toa user's voice mail box.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager030447s Messaging,ISDN, QSIG,VendorEquipment &ApplicationsThe message-waiting lamp for a Hicomvoice mailbox networked via QSIG to aCommunication Manager media servergoes on and off with no apparent referenceto the arrival and deletion of messages.Load 03.1.531.0 (Release 1.3.1of Avaya CommunicationManager) or later030241sAUDIX,Attendant,Displays, PRI,ISDN, QSIG,TransferAudix automated attendant callstransferred over a QSIG PRI trunk may notproperly transmit the original calling party'sname and number.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager030167sHospitality &PMSPMS capabilities such as Check-in, Checkout,and Room Image for rooms containingthe digit 0 do not function properly. (Anerror is logged when this occurs.)Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager030142sISDN, CallCoverage,QSIG,MessagingIf the QSIG Transfer into QSIG Voicemailfeature is activated for the switchesinvolved in a call, that call may not covercorrectly to a voicemail adjunct.Patch 02.0.110.4-5050(requires Release 1.2 of AvayaCommunication Manager) orlater030120s CDR, ISDN,InternationalSupportWith CDR reports and Charge Adviceenabled on the trunk group form, CDRsare not generated for ISDN calls where thecaller on the network rather than the partyon the server hangs up first. Theexception is when the party on the servercalls the party on the network back: in thiscase the CDR for that second call containsthe correct Advice of Charge (AOC)information for the first call.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager030024sCDR, VectoringYou see meaningless data in the CDRoutput of a VDN if the field length for thatoutput is set to 8 characters.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager. Thefield length now can be no morethan 7 characters.Set it to no more than 7 characters.025362sAUDIXWhen trying to remove an AUDIX nodename via the command 'change nodenamesaudix', you receive an inaccurateerror message and the removal is notsuccessful.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager024975s AUDIX,Messaging,Dial Plan,Transfer,Dropped CallsA transfer out of AUDIX to an invalidextension drops the call rather than goingto an “Invalid Destination” recording fromAUDIX, and then back to the AUDIX mainmenu.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager024963sVectoringIf a vector contains an invalid step type,the vector's form annot be brought up,rather than the form simply containing a“?” in the unknown step. Also, none of the'list usage' commands detect objects usedin vectors.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager. Now,two new "data_error" events arealso logged containing specificsof the problem.024948sMessaging,ISDN, QSIGA call that routes to voice mail via an ISDNQSIG diversion with reroute operation maynot cover to voice mail correctly.Patch 02.0.110.4-5050(requires Release 1.2 of AvayaCommunication Manager) orlaterWednesday, 15 October 2003 Avaya Communication Manager, Release 1.3.1Page 2 of 4Resolutions for the DEFINITY ServersAdjunct interfaces

ID Keywords Symptom To resolve this, use: Until then:024779sISDN, AAR &ARS,MessagingIf the AAR analysis table is administeredsuch that a long inter-digit timeout mustoccur before the dialed number is routed,then the remote switch does not sendmode codes to the centralized Voice MailSystem (VMS) over an ISDN tie trunk.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager024683sMessaging,ISDN, QSIGQSIG MWI intermittently stops working forremote nodes.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager024282sASAI, VectoringAn ASAI application does not receive aMultiQuest Flexible Billing Request IE on aCall Offered to VDN event, unless "VDNOverride for ISDN Trunk ASAI Messages"is set to yes.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager024046sAdministration,Messaging,Hunt GroupYou cannot enter "msa" in the MessageCenter field on the hunt group form. Thisprevents integration with certainmessaging solutions.Patch 02.0.110.4-4924(requires Release 1.2 of AvayaCommunication Manager) orlater023978sASAI,MessageSequenceTracer (MST)If the switch drops ASAI messages sentover a co-resident DLG CTI link, nohardware error is logged and MSTincorrectly shows those messages asproperly sent.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager023869s Announcements, RoutingIf Enhanced Adjunct Routing is enabled,and the adjunct route step is (properly)skipped because a call is already in queue,announcements are improperly skippedalso.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager023512sISDN, QSIG,Messaging,Hunt GroupNon-DEFINITY endpoints calling a QSIGvoice mail hunt group via an SSB (SharedSupplementary Service B) trunk with CallDiversion with Reroute enabled get routedto the voice mail adjunct as though theyare trying to leave a message in the voicemailbox of the hunt group extension. If thevoice mail adjunct does not have a voicemailbox for the hunt group extension, thecaller gets an error message. If it does,the caller still does not arrive at the desiredresult.Patch 02.0.110.4-5050(requires Release 1.2 of AvayaCommunication Manager) orlater.022884s ASAI,QSIG,ISDN, BSRASAI UUI created at a tandem nodedoes not interflow to a BSR location whencoming in a non-QSIG shared interfaceand going out a QSIG shared interface.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager022685sCDR, Links, IPSolutionsWhile administering CDR parameters forReliable Session Protocol, if you changethe Packet Response Timer field on the ipservicesform when Reliable Protocol isenabled, you receive no warning that thechange will close the existing session andopen a new one.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager022079s ASAI,Conference,TransferWhen the switch rejects an adjunctconference or transfer request for a switchclassified call, it clears the call withoutsending a denial event to notify ASAI orthe adjunct.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager022013sASAI, AAR &ARSThe ASAI command to "route" a call to anARS number with different minimum andmaximum length of dialed string (e.g.min=7 and max=8) results in theRELEASE COMPLETE messagecontaining the cause value USER BUSYrather than NORMAL CLEARING.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication ManagerEnsure that all ARS numbers havethe same minimum and maximumlength.Wednesday, 15 October 2003 Avaya Communication Manager, Release 1.3.1Page 3 of 4Resolutions for the DEFINITY ServersAdjunct interfaces

ID Keywords Symptom To resolve this, use: Until then:020046sCallForwarding,DCS/ETN,ISDN, QSIG,DCS/ETN,Trunks,Messaging,DisplaysFor call forward scenarios involvingrerouting over QSIG, with QSIG-DCSinterworking active, the information of thecalled principal is not carried in the DCSDIST_RING message, so that the callermust re-enter the desired number inresponse to a generic greeting. The calledparty number is also blanked out for DCStrunks configured as enbloc, which mayresult in the call not getting to the correctmailbox in a voice mail system.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication ManagerTo prevent the called party numberfrom being blank, change the DigitHandling field on the trunk groupform from enbloc/enbloc toenbloc/overlap.015301sLinksCommands of the form 'list cti-link count ' do not execute properly; only ctilink"x" is listed, rather than “x” plus up to“y” links following it.Load 03.0.526.5 (Release 1.3)or later of AvayaCommunication Manager013751sISDN, QSIG,Hunt Group,QUDIX, CallCoverageA call to a hunt group having coveragepath set on a QSIG trunk to Audix doesnot arrive in the correct mailbox. May betrue on earlier releases as well.Patch 02.0.110.4-5050(requires Release 1.2 of AvayaCommunication Manager) orlaterInstead of using a hunt group toget the call into voice mail, replacethe hunt group with an extensionnumber administered withouthardware (AWOH).Wednesday, 15 October 2003 Avaya Communication Manager, Release 1.3.1Page 4 of 4Resolutions for the DEFINITY ServersAdjunct interfaces