Course Handbook FdA Leadership and Management 2013-14

Course Handbook FdA Leadership and Management 2013-14 Course Handbook FdA Leadership and Management 2013-14

leedscitycollege.ac.uk
from leedscitycollege.ac.uk More from this publisher
13.07.2015 Views

enhance the learning experience and continue to improve upon ouracademic provision.8.3 Your feedbackThere are many ways that you can tell us about your experience here at ourCollege. The Students’ Union runs regular meetings where you can comealong, meet students from other courses, and discuss your concerns withmembers of staff from across all faculties and services.The faculty will also organise a Course Committee meeting to cover yourcourse and level twice yearly, where you can give feedback on yourexperience of the course to a range of academic staff. Any issues noted atthese groups will be fed into the formal monitoring and review process.If you are entering into your final year you may also be invited to participatein the National Student Survey. This is a survey for all final year students inall universities in England and the results are made public to helpprospective students make choices about where and what to study. Againthese results are used by staff on your course to make improvements and toshare good practice. Your feedback matters – so take these opportunities toget involved.8.4 What happens with my feedback?We take your comments very seriously and you can find out what actionshave been taken in response to your feedback through your CourseRepresentative, the Students’ Union, your tutors or your course Moodlepage. The faculty also provides updates on action taken through the “Yousaid, We did” posters prominently displayed around our College.8.5 How would I make a complaint?We always hope that your experience of the college and your course will bea positive one, however at times things do go wrong. If you have cause forcomplaint we would encourage you to talk to your CAM in the first instance,however if you wish to make a formal complaint you will find informationusing the following link:Compliments/ComplaintsPage 34 of 56

9 Where to get help9.1 ‘Here to Help’ AreasThe Here to Help areas are staffed information points which can be found atall Leeds City College campus’. We are here to make sure that your time atLeeds City College is as trouble free as possible. If you have a question orwant information and advice about life at Leeds City College, then the ‘Hereto Help’ areas are the place to ask. If we cannot help you immediately, wewill let you know who can help you, and in many cases, book anappointment for you if required.The Student Counselling Service is able to offer confidential advice and helpif you have any personal or financial problems that are threatening yourcollege work. Please do not hesitate to use it if and when the need arises.The College provides a good support system but can only help if you use it.If you do have problems contact either your tutor or a member of theCounselling staff at counselling@leedscitycollege.ac.ukOther Useful contacts are:careers1@leedscitycollege.ac.ukwelfare@leedscitycollege.ac.ukFull details of the services available can be found on Moodle.9.2 Students’ Union adviceIf you need independent advice, information or representation, the Students’Union Advice Service provides a free, confidential and non-judgementaladvice service.The service is staffed by professionals, who are specialists in providinginformation and advice on all regulations, policies and procedures, includingacademic appeals, student complaints, disciplinary hearings, cheating andplagiarism.9.3 Safety, health and well-beingFire safety proceduresThe following advice is taken from the Leeds Metropolitan University FireRegulations and Procedures:Fire prevention is everyone’s responsibility. You can help to preventfires by:• Good housekeepingPage 35 of 56

9 Where to get help9.1 ‘Here to Help’ AreasThe Here to Help areas are staffed information points which can be found atall Leeds City College campus’. We are here to make sure that your time atLeeds City College is as trouble free as possible. If you have a question orwant information <strong>and</strong> advice about life at Leeds City College, then the ‘Hereto Help’ areas are the place to ask. If we cannot help you immediately, wewill let you know who can help you, <strong>and</strong> in many cases, book anappointment for you if required.The Student Counselling Service is able to offer confidential advice <strong>and</strong> helpif you have any personal or financial problems that are threatening yourcollege work. Please do not hesitate to use it if <strong>and</strong> when the need arises.The College provides a good support system but can only help if you use it.If you do have problems contact either your tutor or a member of theCounselling staff at counselling@leedscitycollege.ac.ukOther Useful contacts are:careers1@leedscitycollege.ac.ukwelfare@leedscitycollege.ac.ukFull details of the services available can be found on Moodle.9.2 Students’ Union adviceIf you need independent advice, information or representation, the Students’Union Advice Service provides a free, confidential <strong>and</strong> non-judgementaladvice service.The service is staffed by professionals, who are specialists in providinginformation <strong>and</strong> advice on all regulations, policies <strong>and</strong> procedures, includingacademic appeals, student complaints, disciplinary hearings, cheating <strong>and</strong>plagiarism.9.3 Safety, health <strong>and</strong> well-beingFire safety proceduresThe following advice is taken from the Leeds Metropolitan University FireRegulations <strong>and</strong> Procedures:Fire prevention is everyone’s responsibility. You can help to preventfires by:• Good housekeepingPage 35 of 56

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!