Tool maintenance and production optimization - Atlas Copco

Repair Service in a boxFast, high quality repairs1. Place the broken tool in the box. 2. Sign up for direct repair according to the fixed price or a quote. 3. The tool is repaired, tested and sent back to you with a full report.With today’s high demands on minimizing downtime forour customers, we focus on specialized workshops that canhandle quick repairs and complete overhauls in the mostcost-efficient way. To do that we keep a large inventory ofspare parts in stock, and we have upgraded with factoryfixtures and test equipment to increase our efficiency. Withall this, plus certified mechanics dedicated to specific toolmodels, we’ve minimized lead times and improved thequality of each repair. After service all tools are rigorouslytested to Atlas Copco specifications.Customer valuesKey Performance IndicatorFEATUREFixed Price System withservice boxes.Change of service kit.Centralized factory repairs.Service report withcomments.Tested according toAtlas Copco specifications.BENEFITSimple and quick repairs.Reduced Life Cycle Cost.Short turnaround times andconsistent quality.Documented problems withair lines, incorrect tool use,etc.High quality repairs.Days, turnaround time1614121086420Quote timeShipmentSpare partsRepair timeGlobal target2008 2009 2010 2011Our global target is 5 days turnaround time. To maintaina high level of quality, we also track the warrantyon repairs. The above graph shows a leadtime KPIfrom our Central Service Workshop in Europe.8