KR 16 arc HW, KR 16 L8 arc HW - KUKA Robotics
KR 16 arc HW, KR 16 L8 arc HW - KUKA Robotics
KR 16 arc HW, KR 16 L8 arc HW - KUKA Robotics
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8 <strong>KUKA</strong> Service8 <strong>KUKA</strong> Service8.1 Requesting supportIntroductionInformationThe <strong>KUKA</strong> Roboter GmbH documentation offers information on operation andprovides assistance with troubleshooting. For further assistance, please contactyour local <strong>KUKA</strong> subsidiary.The following information is required for processing a support request:• Model and serial number of the robot• Model and serial number of the controller• Model and serial number of the linear unit (if applicable)• Model and serial number of the energy supply system (if applicable)• Version of the <strong>KUKA</strong> System Software• Optional software or modifications• Archive of the softwareFor <strong>KUKA</strong> System Software V8: instead of a conventional <strong>arc</strong>hive, generatethe special data package for fault analysis (via KrcDiag).• Application used• Any external axes used• Description of the problem, duration and frequency of the fault8.2 <strong>KUKA</strong> Customer SupportAvailability<strong>KUKA</strong> Customer Support is available in many countries. Please do not hesitateto contact us if you have any questions.ArgentinaRuben Costantini S.A. (Agency)Luis Angel Huergo 13 20Parque Industrial2400 San Francisco (CBA)ArgentinaTel. +54 3564 421033Fax +54 3564 428877ventas@costantini-sa.comAustraliaHeadland Machinery Pty. Ltd.Victoria (Head Office & Showroom)95 Highbury RoadBurwoodVictoria 31 25AustraliaTel. +61 3 9244-3500Fax +61 3 9244-3501vic@headland.com.auwww.headland.com.auIssued: 19.04.2013 Version: Spez <strong>KR</strong> <strong>16</strong> <strong>arc</strong> <strong>HW</strong> V6 en (PDF)69 / 79
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