Kopelow, M., Regnier, K. - Performance ... - Royal College

Types of Measures…‣ Process MeasuresShow whether steps proven to benefit patients are followedcorrectly.‣ Outcomes MeasuresStudy actual results of care, not processes.‣ Patient Experience MeasuresRecord patients’ perspectives on their care.‣ Structural MeasuresReflect the conditions in which providers care for patients.‣ Composite MeasuresCombine the result of multiple performance measures toprovide a more comprehensive picture of quality care.© 2008 ACCMEhttp://www.qualityforum.org/Measuring_Performance/ABCs/The_Right_Tools_for_the_Job.aspx