messaging in africa mms explosion financial clearing upgrades
messaging in africa mms explosion financial clearing upgrades
messaging in africa mms explosion financial clearing upgrades
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8F I N A N C I A L C L E A R I N GAutomation Upgrades Add Value to F<strong>in</strong>ancial Clear<strong>in</strong>g Services“The changeswe’ve made willsignificantlyimprove the wayoperators managetheir roam<strong>in</strong>gbus<strong>in</strong>esses, enabl<strong>in</strong>gthem to be moreefficient andeffective”Mary ClarkVice PresidentClear<strong>in</strong>g and Fraud ControlEach monthmillionsof voice,<strong>messag<strong>in</strong>g</strong> and dataroam<strong>in</strong>g transactionsthat require f<strong>in</strong>ancialclear<strong>in</strong>g and settlementservices occurbetween operatorroam<strong>in</strong>g partners.With grow<strong>in</strong>gdemand for seamless global connectivity bysubscribers, the average number of roam<strong>in</strong>gpartners per operator has climbed to morethan 300. To address the associated <strong>in</strong>creas<strong>in</strong>gcomplexity of f<strong>in</strong>ancial clear<strong>in</strong>g, manyoperatorsaround theworld offloadthis task toSyniverse– a neutral,trusted thirdparty.“Clear<strong>in</strong>g and settlement is one of Syniverse’sspecialties, and our top priority ismeet<strong>in</strong>g the diverse and evolv<strong>in</strong>g needs of ourcustomers,” said Mary Clark, Vice Presidentof Clear<strong>in</strong>g and Fraud Control. “We recently<strong>in</strong>vested heavily <strong>in</strong> strengthen<strong>in</strong>g the automationcapabilities of our Syniverse MORE SMF<strong>in</strong>ancial Clear<strong>in</strong>g Services to ensure we cansuccessfully meet this objective.”The newly upgraded clear<strong>in</strong>g platformensures reliability by leverag<strong>in</strong>g f<strong>in</strong>ancial<strong>in</strong>dustry best practices and state-of-the-artwork-flow tools. Syniverse’s f<strong>in</strong>ancial clear<strong>in</strong>gteam is highly experienced, and Mary po<strong>in</strong>tedout that the newly implemented tools m<strong>in</strong>imizehuman <strong>in</strong>tervention, result<strong>in</strong>g <strong>in</strong> fewer errors.“Our staff is now focus<strong>in</strong>g on exceptionmanagement and customer requests,” Mary said.“As a result, our customers can expect a higherlevel of support with the newly upgraded platformthat delivers fast, secure and controlledf<strong>in</strong>ancial settlement.”The recent improvements also haveresulted <strong>in</strong> greater efficiency and accuracy,with 80 percent of receivable positions allocatedautomatically and 90 percent of payable<strong>in</strong>voices reconciled automatically. These highpercentages lead to quick and consistent transactionprocess<strong>in</strong>g. In addition Syniverse hasadapted its dynamic report<strong>in</strong>g tool Analyzerfor f<strong>in</strong>ancialclear<strong>in</strong>g, materially<strong>in</strong>creas<strong>in</strong>gtransparency,functionalityand customreport<strong>in</strong>gcapabilities.Ultimately, Mary said the <strong>upgrades</strong> toSyniverse’s f<strong>in</strong>ancial clear<strong>in</strong>g solution ensure acustomer can focus on its core roam<strong>in</strong>g bus<strong>in</strong>ess,<strong>in</strong>stead of spend<strong>in</strong>g time perform<strong>in</strong>gmanual, rout<strong>in</strong>e processes.“The changes we’ve made will significantlyimprove the way operators manage their roam<strong>in</strong>gbus<strong>in</strong>esses, enabl<strong>in</strong>g them to be more efficientand effective,” she said. “By hand<strong>in</strong>g offthe huge task of clear<strong>in</strong>g roam<strong>in</strong>g transactionsto Syniverse, our customers can rest easy know<strong>in</strong>gtheir transactions are be<strong>in</strong>g settled withthe right partner, for the right fee, and on timeeach month.” J