Bromley Mental Health Liaison Team - Oxleas NHS Foundation Trust

IntroductionThis leaflet explains what you can expect from yourassessment with the Mental Health Liaison Team atPrincess Royal University Hospital. It gives you details aboutthe team and how they can help you.About the Mental Health Liaison TeamWe are a team of experienced mental health professionalswho provide assessment, advice and information to peoplewith mental health problems, receiving medical treatment viaA&E or other wards at the Princess Royal UniversityHospital. We are the link between the general hospital andmental health services.QuestionsIf you have any questions for the team, you can writethem down here to remind you.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Our team includes:a team managersix registered mental health nursesone part time senior clinical psychologistone part time occupational therapistone staff grade psychiatrist (duty doctor out of hours)a team administratortwo consultant psychiatrists.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Your opinion mattersWe welcome your views on the services we provide. If youwould like to comment, make suggestions or make acomplaint, please ask to speak to our team administrator orteam manager.You can also speak to our Patient Advice and LiaisonService (PALS) by ringing the freephone number on0800 917 7159.If you are unable to resolve your concerns or would like totake the matter further, please contact:Head of ComplaintsOxleas NHS Foundation TrustPinewood House, Pinewood PlaceDartford, Kent DA2 7WGYou can also phone the complaints office on:Tel: 01322 625751 or email: complaints@oxleas.nhs.ukUseful contactsOxleas Urgent Advice Line – 0845 608 0523Samaritans – 0845 790 9090Manic Depressive Fellowship – 0845 634 0540Mental Health Foundation – 020 7803 1101Saneline – 0845 767 8000Royal College of Psychiatry –www.rcpsych.ac.uk/publications.aspxWe aim to:talk to you about any mental health problems you mayhave and discuss with you what support and treatment(if any) you might needrefer you to appropriate mental health services ifrequired – this may include intensive home-basedtreatment or admission to a mental health unit if thereare serious risks to yourself or othersliaise with your GP and/or other services involved inyour care, including your community mental healthteam if you have oneprovide information about other services that might behelpful to you (eg drug and alcohol services, MIND,Citizens Advice Bureau, Samaritans)provide advice and information regarding mental healthand wellbeing to you and your relative or carer.What to expect from an assessmentYou will meet with one of our team in a private andconfidential space. You will generally only meet with us onone occasion. We will carry out a thorough assessment ofyour mental health needs. We may want to speak to yourrelative or carer but will ask your permission before doingso.

This will include asking you about:your current thoughts and feelingsrisks to yourself or otherscurrent social circumstanceshow you are managing day to day lifeany history of mental health problems.We may also ask you about your childhood and anytraumatic experiences you may have had. With yourconsent, we may ask you to complete some questionnairesor basic tests of different thinking skills.Following the assessment we will inform you about anytreatment we are referring you for and provide advice andinformation (if relevant) about your mental health.Information will be recorded on our electronic recordssystem. This system is completely confidential and no onewill access this unless they are involved in your mentalhealth treatment.We are not able to offer routine mental healthappointments in A&E, help you obtain housing or providesupport for benefits reviews. We do not offer follow upappointments.How to contact usYou can contact the Mental Health Liaison Team by callingour administration staff on 01689 880000 from 9am to5pm Monday to Friday. If you need immediate help due tomental health or medical problems then please considerusing your GP or if you currently use mental healthservices, your care coordinator. If it is a medicalemergency and out of normal working hours then pleasecontact EmDoc (emergency doctor) via your GP’s phonenumber who will advise further.ConfidentialityAll staff are required to abide by a strict code of conducton confidentiality. We may share some information withother staff who do not work for Oxleas NHS FoundationTrust. An example of this may include GPs and socialservices employees. If you are from outside the LondonBorough of Bromley we may need to contact services inyour own borough to gain further information. Whenconsidering who may see information about you, our staffuse the following principles.Seek consent from you to share informationOnly share information with those who need to know inorder to provide good quality careShare the minimum information necessary to ensuregood quality care and your safety.