Business Plan - Canadian Coast Guard

Table of ContentsMessage from the Commissioner.........................................................................................................................4Introduction........................................................................................................................................................5Coast Guard History...........................................................................................................................................6Section 1: WHO WE ARE AND WHAT WE DO ..................................................................................... 7Legal Mandate..............................................................................................................................................7Who We Serve and What We Do.................................................................................................................7How We Are Structured and Managed.........................................................................................................8External Advisory Groups.............................................................................................................................8Where We Fit: Coast Guard, Clients and Stakeholders, and the Government of Canada..............................9Section 2: Where We Are Now ........................................................................................................ 10Section 3: What we are focusing on .......................................................................................... 10FOCUS ON CLIENT SERVICEPriority 1: Improving Client Service..................................................................................................................13Levels of Service Review .............................................................................................................................13Marine Services Fees Strategy.....................................................................................................................13Service Level Agreements with DFO Clients...............................................................................................13Priority 2: Supporting Government of Canada Priorities...................................................................................14Support of the Government’s Northern Strategy ........................................................................................14Development of the CCG Maritime Security Framework........................................................................... 15Environmental Management Framework.................................................................................................... 15FOCUS ON EFFICIENCY AND EFFECTIVENESSPriority 3: Renewing the Fleet and Shore-based Assets......................................................................................16Procurement of New and Replacement Vessels............................................................................................16Accelerated Vessel Procurement and Repair ...............................................................................................17Integrated Investment Plan ........................................................................................................................17Priority 4: Modernization through Innovation and Technology........................................................................18Aids to Navigation of the 21st Century.......................................................................................................18e-Navigation ..............................................................................................................................................18Upgrade Vessel Traffic Information Systems ..............................................................................................19Research and Development Strategy...........................................................................................................19Priority 5: Strengthening Management..............................................................................................................20Vessel Maintenance Management Review...................................................................................................20Consistent Business Management Practices.................................................................................................20Salary Management Information System.............................................................................................20Review of the Working Relationship with DFO’s Human Resources and Corporate Services ...........20Stand-by Arrangements.......................................................................................................................21Communication Protocols...................................................................................................................21CCG Performance Measurement Framework .....................................................................................21Strategic Program Framework for CCG’s Maritime Services Programs ......................................................22Stronger Canadian Coast Guard Identity....................................................................................................22FOCUS ON PEOPLEPriority 6: Effective Management of Our Workforce and Workplace................................................................24Distribution by Occupational Group ..................................................................................................24Bargaining Agents...............................................................................................................................24Recruitment and Diversity..........................................................................................................................25Training and Learning................................................................................................................................25Improve National Consistency in Human Resources Management.............................................................261BUSINESS PLAN 2009-2012