Business Plan - Canadian Coast Guard

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(3)What we are focusing onCoast Guard has six priorities, and each priority is associated with one or more strategies. All of these strategies arediscussed in detail in this section, and all are grouped in terms of CCG’s three focus areas: Focus on Client Service,Focus on Efficiency and Effectiveness, and Focus on People.12In addition to the priorities discussed in this section, CCG manages a wide range of day-to-day operations. For detailedinformation on these activities, see Section 4.Focus onClient ServicePriority 1: Improving Client ServicesLevels of Service ReviewMarine Services Fees StrategyService Level Agreements with DFO ClientsPriority 2: Supporting Government of Canada PrioritiesSupport of the Government’s Northern StrategyDevelopment of the CCG Maritime Security FrameworkEnvironmental Management FrameworkPriority 3: Renewing the Fleet and Shore-based AssetsProcurement of New and Replacement VesselsAccelerated Vessel Procurement and RepairIntegrated Investment PlanFocus onEfficiency and EffectivenessPriority 4: Modernization through Innovation and TechnologyAids to Navigation of the 21st Centurye-NavigationUpgrade Vessel Traffic Information SystemsResearch and Development StrategyPriority 5: Strengthening ManagementVessel Maintenance Management ReviewConsistent Business Management PracticesStrategic Program Framework for CCG’s Maritime Services ProgramsStronger Canadian Coast Guard IdentityFocus onPeoplePriority 6: Effective Management of Our Workforce and WorkplaceRecruitment and DiversityTraining and LearningImprove National Consistency in Human Resources ManagementCanadian Coast Guard — www.ccg-gcc.gc.ca
FOCUS ON CLIENT SERVICEPriority 1: Improving Client ServiceSince becoming a Special Operating Agency (SOA)in 2005, Coast Guard has taken a more structuredapproach to consulting with industry, at both a nationaland regional level, through its marine advisory boardsand with other government departments and agenciesthrough a Deputy Minister level advisory council.Levels of Service ReviewThe Canadian Coast Guard ensures the quality ofthe services provided to clients by being committed tomeeting published levels of service and by having definedservice standards and performance measures associatedwith its operations.The 2007 Report of the Auditor General and the internal2006 A-Base Review noted that progress in achieving upto-datenational policies, standards, and levels of servicehad been slow. Both reports noted that existing Levelsof Service (LOS) were being interpreted inconsistentlythroughout Coast Guard and that their applicationvaried from region to region.In response to these concerns, the Canadian Coast Guardlaunched the current Levels of Service review. During thefall of 2007, CCG conducted over 30-client engagementsessions on CCG Levels of Service. Outcomes of theLevels of Service review will be reported to clients in2009-2010, and CCG will reissue its Levels of Service andService Standards document to reflect the input receivedand to improve service standards. Adjustments will beimplemented based on available resources.In addition, we will develop a process for ongoingengagement with clients on CCG Levels of Service.Each of the six programs in CCG will establish a planto engage its clients periodically, providing input andguidance to their Levels of Service.Commitment2009-2010Reissue Levels of Service and ServiceStandards document.Develop and implement an ongoingLevels of Service engagement strategy,by program.AGA-BaseLeadDirector General,Maritime Services(DG, MS)DG, MSMarine Services Fees StrategyThe Coast Guard has worked closely with the commercialshipping industry to re-examine Marine Services Fees.One outcome of that work was the announcement of athree-year moratorium on Arctic fees. A joint CCG —Industry working grouphas analyzed the fees anddeveloped options forconsideration. It is anticipatedthat a decision on a futuredirection will be taken in2009-2010.Service LevelAgreements withDFO ClientsIn 2008-2009, theCanadian Coast Guarddeveloped Service LevelAgreements (SLAs) withDFO Science and Fisheriesand Aquaculture Management – Conservation andProtection. The next stage will be to implement theseSLAs as a pilot project and to develop, test, and modifyeffective performance measures. CCG already maintainsformal service agreements with clients external to theDepartment (see page 7 for more information on ourclients and the services provided).Commitment2009-2010Implement Service Level Agreements with Scienceand Fisheries and Aquaculture Managementas a 3 year pilot, and review and improveperformance measures.2011-2012Finalize Service Level Agreements for use on anongoing basis based on the outcome of the pilot.A-BaseAGA-BaseAGLeadDG, FleetDG, Fleet132008-2009 AccomplishmentsLevels of Service Review• Clients continued to be engaged inthe review process. Client feedbackand the Levels of Service and ServiceStandards document were posted tothe Canadian Coast Guard website.Marine Services Fees Strategy• Developed options for the futureof the Marine Services Fees.Service Level Agreements• Established Service Level Agreementswith Fisheries and OceansCanada clients.BUSINESS PLAN 2009-2012
Page 1 and 2: Canadian Coast GuardBusiness Plan20
Page 3 and 4: Table of ContentsMessage from the C
Page 5 and 6: Assets and Liabilities.............
Page 7 and 8: IntroductionThe Canadian Coast Guar
Page 9 and 10: (1)WHO WE ARE AND WHAT WE DOThe Can
Page 11 and 12: Section 1: Who We Are and What We D
Page 13: Section 2: Where We Are NowWe will
Page 17: Priority 2: Supporting Government o
Page 20 and 21: FOCUS ON EFFICIENCY AND EFFECTIVENE
Page 22 and 23: FOCUS ON EFFICIENCY AND EFFECTIVENE
Page 24 and 25: 22Priority 5: Strengthening Managem
Page 26 and 27: FOCUS ON PEOPLEPriority 6: Effectiv
Page 28 and 29: Priority 6: Effective Management of
Page 30 and 31: Section 4: What We Do Every Day28PA
Page 32 and 33: 30Section 4: What We Do Every DayPr
Page 34 and 35: 32Section 4: What We Do Every DayPr
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Page 42 and 43: Section 4: What We Do Every Day40Ca
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Page 62 and 63: (5)FINANCIAL INFORMATION60Status of
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Section 5: Financial InformationTab
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Section 5: Financial InformationTab
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Section 5: Financial Information200
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Annex A: CCG Capital ExpendituresAd
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Annex A: CCG Capital Expenditures70
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Annex A: CCG Capital Expenditures72
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Annex C: CCG ProgramActivity Archit
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Annex D: Auditor General’s Recomm
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Annex D: Auditor General’s Recomm
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List of AcronymsACAssistant Commiss
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82IndexAA-Base Review — 5, 10, 11
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Business Plan - Canadian Coast Guard

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