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Ordinance and Syllabus - Bhagat Phool Singh Mahila ...

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Paper Code: ENG-301Communication Skills in EnglishL -- T -- P Total Credits: 022 -- -- Total Marks:50External Marks: 25Internal Marks: 25Paper Objective: Paper objective is to improve the language proficiency of sciencegraduates as skill oriented. The main objectives are: To enable the learners to be able to communicate in real life contexts using video <strong>and</strong>audio teaching material. Enabling the learners to become communicatively competent by using listening,speaking, writing <strong>and</strong> reading. Introducing the learners to non verbal communication strategies. To prepare the learners for successfully clearing the international examinations ofproficiency in English like IELTS, BEC, <strong>and</strong> TOEFL etc.UNIT-I: BUSINESS COMMUNICATION – IIAgreeing <strong>and</strong> disagreeingPresentationsIntraorganizational communicationH<strong>and</strong>ling complaint callsH<strong>and</strong>ling after sales problemsTele interviewsNon-Verbal communicationUNIT-II: WRITINGMinutes of meetingsSt<strong>and</strong>ard business lettersDrafting emailsShort reportsTechnical writingPreparing resumes <strong>and</strong> covering lettersUNIT-III: TEAM SKILLSTaking part in business meetingsPreparing agenda for meetingsMaking notes of business conversationsDebates <strong>and</strong> discussionsSoft skills for team building83

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