Woodpro 2009 Premier Series Catalog Cover

Customer Service and SalesEddy NollNorthern U.S. Sales Managere.noll@woodpro.comWoodpro since 1989Territory by state: CT, CO, IA,ID, IL, IN, KS, MA, ME, MI, MN,MO, MT, ND, NE, NH, NY, OH,OR, PA, RI, SD, UT, VT, WA, WI,WV, WY.Caring for customers comesnatural to Eddy because he likespeople so much. He is a real liveexample of our slogan, “We helpyou sell cabinetry.”Eddy is married to Lora, anotherWoodpro leader, and they havetwo terrific teenage kids, Austinand Alex. Eddy likes to playguitar, shoot his bow and golf.“Those that know me know thatI like one-liners because I liketo make a point and get on withit. Booker T. Washington says,‘Excellence is to do a commonthing in an uncommon way.’That’s what Woodpro does andwhat I strive for.”James WhetstineSouthern U.S. Sales Managerj.whetstine@woodpro.comWoodpro since 1992Territory by state: AL, AR, AZ,CA, DE, FL, GA, KY, LA, MD,MS, NC, NM, NV, NJ, OK, SC,TX, TN, VA, Washington D.C.James’ problem-solving abilitiesand his leadership skills allowhim to represent Woodpro wellas he works with prospectivecustomers and takes care of ourcurrent customers.James and his wife, Debbie,have four grown children - threegirls and a boy.“My goal is to make everyshowroom salespersoncomfortable with selling Woodproso they reach their full Woodprosales potential, by supplyingtraining and resources thatcomplement our vast selection ofbath cabinetry.”Lisa WindsorDistribution Managerl.windsor@woodpro.comWoodpro since 1993Lisa started out in 1993 workingas a Seasonal On-call Supportemployee in the office. Becauseof her consistent hard workshe soon became full time.She coordinates AccountsReceivable, assists in CustomerService and is currently theDistribution Manager.Lisa is married to Kurt Windsor,our Vice President of Operations.They have two boys, Justin andTucker. Lisa enjoys boating andspending time at the lake withfamily and friends.“At Woodpro I take pride in mywork, I often think of that oldsaying ‘if its worth doing, it’sworth doing right’. My husbandsays this a lot to our teenageson, too.”Melissa ElliottCustomer Servicem.elliott@woodpro.comWoodpro since 1993Melissa has worked in a numberof places in production and inoffice support areas at Woodpro.She moved to Customer Servicein 2004.Melissa and her husband havefour boys (two are twins) onegirl, two cats and one dog. Sheenjoys any church function withher family.“I do not know what to say....ILOVE doing customer service(it is my favorite position atWoodpro out of all I have done!)My goal is to be helpful............and of course to keep peoplesmiling!”Amy MorganCustomer Servicea.morgan@woodpro.comWoodpro since 2004Amy worked in several differentproduction areas before movingto Customer Service in 2007.Amy is active on the WoodproQuality of Life Club and captainof Woodpro’s Relay for Life team.Amy is also busy at home withtwo children. Danielle, who is6 and in the first grade andBrian, who is 3 years old. Amy’shusband, Daniel, also works atWoodpro. Amy and Daniel havebeen valued leaders at Woodprofor several years.“My goal as a Customer ServiceRepresentative is to go aboveand beyond the standards tomake sure our customer issatisfied with their product.”Glendela SmithCustomer Service Coachg.smith@woodpro.comWoodpro since 1996Glendela started working inWoodpro’s Finish Team in 1996and transferred to CustomerService in January of 2005.Glendela is a photographer andtakes in-house photos as wellas assists with studio photos forWoodpro.Glendela and her husband, Tom,have two boys and one girl. Theirkids have been top athletes inCabool’s High School sports.“As a Customer ServiceRepresentative, my goal is tomeet and satisfy my customersneeds in a kind and professionalmanner.”Call 1-888-2WOODPRO (1-888-296-6377) FAX 1-888-962-5332 Visit us at www.woodpro.com 63