Woodpro 2009 Premier Series Catalog Cover

ShippingQuick Ship CycleWoodpro delivers on a quick ship cycle. Orders are shipped10-14 business days afer your order cut-off day. We keep youinformed of upcoming cut-off dates and ship dates with our listof order cut-off and ship dates. Special orders and custom ordersare shipped in the same quick cycle time as stock orders.Ship Cycle ScheduleWoodpro provides dealers on established two-week ship cycleprograms with a list of order cut-off and ship dates for eachyear. Ship cycle information can also be accessed on Woodpro’sweb site at www.woodpro.com/html/cycleship.html bytyping in your Customer ID. Your Woodpro Customer ID canbe found on your Woodpro Invoice or Order Confirmation. Youmay also call us and we will fax you a copy of your ship cycleschedule.Shipping MethodDelivery method is by contract carrier, common carrier or localexpress service. Delivery discount is not affected by deliverymethod. Woodpro products shipped by contract carrier, fulltruck, local express or nose-loaded shipments by commoncarrier will generally not be palletized. Less than truck loadby common carrier will be palletized by Woodpro. Other typesof shipments will be packaged to conform to the shipper’srequirements. Woodpro groups customers into delivery routesbased on geographic location.Shipping Service Options and FeesThe following service options are available and the listedminimum amount will be charged (net pricing) per shipmentas required or needed. It is your responsibility to provide anadequate receiving dock and receiving hours for all Woodproshipments or be charged related fees.Advance Delivery Notification $ 25 1Re-delivery $ 50 1Limited Access Delivery $ 65 1Residential Delivery with advance delivery notice $110 1Lift-gate Service $150 11Listed amounts are minimum charges.Freight Add-on for 1 piece ordersOn a one piece order with a List Price under $2,000, theFreight add-on charge is as follows, based on Delivery Zone:Zone 1 $ 80 2 Zone 4 $160 2Zone 2 $ 110 2 Zone 5 ActualZone 3 $ 140 2 Zone 6 ActualZone 1 – AR, IA, IL, IN, KS, KY, OK, MO, NE, TNZone 2 – AL, DC, DE, GA, LA, MD, MI, MN, MS, NC, ND, NJ, NY 3 ,OH, PA, SC, SD, TX, VA, WI, WVZone 3 – AZ, CA, CO, CT, FL 4 , MA 5 , ME, NH, NM, NV, RI, UT, VT,WYZone 4 – ID, MT, OR, WA, New York City and Long IslandZone 5 – Florida KeysZone 6 – Martha’s Vineyard and Nantucket Island2 Add $10 if diesel price national average exceeds $3.50 per gallon and add$20 if this exceeds $3.75 per gallon (see page 2 for policy details).3 Excludes New York City & Long Island.4 Excludes Florida Keys.5 Excludes Martha’s Vineyard and Nantucket Island.Shipping Damage andShortage ClaimsReceiving Check-in ProcedureCheck the number of cartons to the number specified on theDelivery Receipt or on Woodpro’s packing slip. If theshipment is palletized the carton count must be checked. Alldamage and shortage must be noted on the freight bill orWoodpro packing slip at the time of receipt. The receiver’ssignature on the Delivery Receipt or packing slip with nonotation of damage or shortage will indicate there was nodamage or shortage.If you receive a carton that is showing visible signs of damageimmediately inspect that cabinet for damage while the carrier isthere. If the item is severely damaged (such as a hole or gashin the side of the vanity), then refuse that cabinet, noting therefusal on the Delivery Receipt and call Woodpro to report thedamage and re-order your cabinet. Note: For small packageshipping, if it is not in the original carton, inspection by smallpackage shipping carrier may be denied as well as all claims.Claim Procedures:1. For damage or shortage it must be noted on the DeliveryReceipt or Woodpro packing slip at the time product wasreceived.2. Contact Woodpro. Cabinets must be retained in originalcarton and in original condition. If product(s) came viaContract Carrier and was discovered on delivery, then thedriver will mark item(s) as backordered and take the damageditem(s) back to Woodpro. In this case, Woodpro willreorder for you and will issue a credit within 7 working daysfrom receipt of the cabinet and no further action is necessary.3. File claim with carrier.4. Pay Woodpro’s invoice as is.5. Receive reimbursement from carrier.6. Send a copy of claim to Woodpro and we will credit you 5%of claim amount for customer handling of claim.Reporting Non-Acceptance ofDelivery for Inventory orother reasonsIt is your responsibility to report to Woodpro dates when youwill not receive deliveries other than your normal weeklyreceiving times. (This excludes New Year’s Day, IndependenceDay, Thanksgiving and Christmas). You must notifyWoodpro when you place an order, if there are dates thatyou will not accept deliveries for that order. Woodpro cannotguarantee delivery times or dates.If you do not notify Woodpro of times when you won’t receivedeliveries, then you will be charged for all delivery expensesincurred including charges to hold the order until delivery canbe made. Note: These charges may actually be higherthan your original order.Specifications and prices are subject to change without notice.56Personalized Cabinetry for Your Bath!