Manual - EDAN USA

Manual - EDAN USA Manual - EDAN USA

13.07.2015 Views

H100B Pulse Oximeter User Manualreplace the defective part(s) free of charge. EDAN willnot provide a substitute product for use when thedefective product is being repaired.8.2 Service PolicyAll repairs on products must be performed or approvedby EDAN. Unauthorized repairs will void the warranty.In addition, whether or not covered under warranty, anyproduct repair shall be exclusively be performed byEDAN certified service personnel.If the product fails to function properly or if you needassistance, service, or spare parts, contact EDAN’sservice center. A representative will assist youtroubleshooting the problem and will make every effortto solve it over the phone or by Email, avoiding potentialunnecessary returns.In case a return can not be avoided, the representativewill record all necessary information and will provide aReturn Material Authorization (RMA) form that includesthe appropriate return address and instructions. An RMAform must be obtained prior to any return.Freight policy:- 72 -

H100B Pulse Oximeter User ManualUnder warranty: the service claimer is responsible forfreight & insurance charges when a return is shipped toEDAN for service including custom charges. EDAN isresponsible for freight, insurance & custom charges fromEDAN to service claimer.Out of warranty: the service claimer is responsible forany freight, insurance & custom charges for product.Contact information:If you have any question about maintenance, technicalspecifications or malfunctions of devices, contact yourlocal distributor.Alternatively, you can send an email to EDAN servicedepartment at: support@edan.com.cn.- 73 -

H100B Pulse Oximeter User <strong>Manual</strong>replace the defective part(s) free of charge. <strong>EDAN</strong> willnot provide a substitute product for use when thedefective product is being repaired.8.2 Service PolicyAll repairs on products must be performed or approvedby <strong>EDAN</strong>. Unauthorized repairs will void the warranty.In addition, whether or not covered under warranty, anyproduct repair shall be exclusively be performed by<strong>EDAN</strong> certified service personnel.If the product fails to function properly or if you needassistance, service, or spare parts, contact <strong>EDAN</strong>’sservice center. A representative will assist youtroubleshooting the problem and will make every effortto solve it over the phone or by Email, avoiding potentialunnecessary returns.In case a return can not be avoided, the representativewill record all necessary information and will provide aReturn Material Authorization (RMA) form that includesthe appropriate return address and instructions. An RMAform must be obtained prior to any return.Freight policy:- 72 -

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