FUNCTIONS & ORGANISATIONAL SET UP - Ministry of Textiles

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MINISTRY OF TEXTILEtechnical and economic fields, establishingstandards for textiles and textilemachinery, setting up of laboratories, datacollection etc. The Textiles Committeebesides its headquarters at Mumbai, has30 Regional Offices. It has set uplaboratories at 18 important centres toassist the industry and trade in testingtheir products. The Committee has thefollowing functional divisions atheadquarters, Mumbai (1) TextilesInspectorate Wing (2) Textiles LaboratoryWing (3) Market Research Wing (4) ISOWing (5) Vigilance Cell (6) Accounts Wing,and (7) Administration and Co-ordinationWing.(iv)Commissioner of PaymentsThis Ministry has under it the Office ofCommissioner of Payments withList of Officers handling public/staff grievances in the Ministry of Textiles and itsAttached/Subordinate Offices.S.No. OfficesPublic/Staff grievances Officer1. Ministry of Ms. Kiran Dhingra, Joint Secretary / Director (PG), Ministry of TextilesTextiles Udyog Bhawan, New Delhi - 110011. Tel.No. 011-2301 4192Sh. Chander Bhan,Deputy Secretary / Staff Grievances Officer,Ministry of Textiles, Udyog Bhawan, New Delhi - 110011.Tel.No. 011-30104942. Office of the Shri Shushil KumarDevelopment Addl.DC(HC) / Director (PG), O/o the DC (Handicrafts) WestCommissioner Block - 7, R K Puram, New Delhi - 110066 Tel.No. 011-26103206(Handicrafts)Shri Ashok Shah Dy. Director/Public Grievance Officer, O/o DC(HC), WB - 7, R K Puram, New Delhi-110066 Tel.No. 011-261037083. Office of the Shri B.P.Singh, ADC(HL)/Public Grievance Officer, Udyog Bhawan,Development New Delhi Tel. No. 3012402Commissioner Shri S.K. Samal, Jt. Dev.Comm. O/o DC(HL) /Staff Grievance(Handlooms) Officer, Udyog Bhawan, New Delhi-110 011. Tel. No. 0211-230112384. Office of the Shri S.Rajasekharan, Director(Admn. & Vig) Public GrievancesTextileOfficer, O/o Textile Commissioner, New C.G.O. Building,48,Commissioner New Marine Lines, Mumbai - 400 020.Tel.No.22034134Fax.No. 022-22004693Shri R.B. Patel, Dy. Director (Admn), Staff Griev. Officer, O/O TXC,Mumbai-20. Tel. No. 2014554 Fax. No. 022-220046935. Office of the Ms. A. Sinha, Dy. Director/Public Grive. Officer, O/o JuteJute Commissioner, 20-B, Abdul Hameed Street, Kolkata- 700069.Commissioner Tel.No. 033-2248645122
ANNUAL REPORT 2002-2003headquarters at Delhi. The Commissionerof Payments is a statutory authorityappointed under Section 17(1) of the SickTextiles Undertakings (Nationalisation) Act1974, Section 15(1) of the SwadeshiCotton Mills Company Ltd. (Acquisitionand Transfer of Undertakings) Act 1986and also under Section 17(1) of theTextiles Undertakings (Nationalisation)Act, 1995. The Commissioner ofPayments disburses the amount placed athis disposal to the owners of each textileundertaking nationalised by the aforesaidthree Acts.PUBLIC GRIEVANCE REDRESSALMACHINERY IN THE MINISTRYAs part of implementation of point 20(responsive administration) of the TwentyPoint Programme, the Department ofAdministrative Reforms and PublicGrievances has been issuing instructionsand guidelines to establish, activate andstrengthen the public grievances redressalmachinery(PGRM) in the ministries,departments and other organisations ofthe Government of India. In pursuance ofthese instructions/guidelines, Ministry ofTextiles has established the Public/StaffGrievances Redressal Machinery tomonitor the redressal of public grievancesMs. Kiran Dhingra, Joint Secretary hasbeen nominated as Director (PublicGrievances) and Shri Chander Bhan,Deputy Secretary as Staff GrievanceOfficer. Secretariat assistance is beingprovided by O&M section of the Ministry.Similar machinery is functioning in each ofthe attached/subordinate offices of theMinistry of Textiles.To monitor the functioning of PGRM, inMinistry of Textiles as well as its attachedand subordinate organisations, aGrievance Committee under theChairpersonship of Ms. Kiran Dhingra,Joint Secretary and Director(PublicGrievances)has been formed. Whenevernecessary, the files relating to pendinggrievances are called for and cases aresettled by the Committee in its meetings.To activate and strengthen the PGRM ofthe Ministry following actions have beentaken:-1). Time norms for disposal of thegrievance cases have been fixed asunder:-i) Acknowledgement to thecomplainant within 7 daysii)Final disposal within 2 monthsThe said norms have been circulatedamong all concerned and displayed atprominent places of the building.2). Publicity about the PGRM has beengiven in the news media.3). The Citizens’ Charter in respect ofthe Ministry has been formulatedand placed on its Website.4). Details about PGRM have also beenplaced on the Website of theMinistry. Website address istexmin.nic.in.5). A facilitation Counter has beenestablished at gate No 3 of thebuilding i.e. Udyog Bhawan NewDelhi to make information readilyavailable to the customers/consumers and if required, arrange23
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FUNCTIONS & ORGANISATIONAL SET UP - Ministry of Textiles

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