Third Party Administrator Claim Audit Report - wship

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At this time this claim is overpaid by an unknown amount. BMI indicates thatrefunds have been requested. This claim is considered a processing error that resulted ina financial error. Since Medicare entitlement for End Stage Renal Disease (ESRD) istriggered by first date of hemodialysis or kidney transplant, it is generally theresponsibility of the claims administrator to properly investigate claims for suchtreatments.<strong>Claim</strong> 20040063740 – $39,425.00This claim is for surgery performed at the University of Wisconsin MedicalFoundation in Milwaukee, Wisconsin. There are six surgical procedures billed and paidat 100% of billed charges. This member is enrolled in the PPO plan and the University ofWisconsin is not a participating provider. BMI has responded that Health Integratednegotiated 100% payment of billed charges for this claim. Therefore, BMI did not applyany coinsurance, UCR, or deductions for multiple surgical procedures performed duringthe same operative session. The claim states: “Commercial/GE –Commercial/MIS.”,which indicates potential other coverage. No investigation was made to determine if infact such other coverage nor was any investigation done to ensure member continues tomeet residency requirements.BMI states that BMI did not arbitrarily waive deductible and coinsuranceresponsibility for the insured and that the balances for contract year 2003 were satisfied atthe time the claim was processed. BMI further states that since HI pre-negotiated theclaim, it was already discounted when BMI received it and BMI processed it as an In-Network claim by allowing the charges at 100%.16
With respect to this claims category, BMI states that it is willing to modify its policiesand procedures to expand the check for other coverage prior to processing transplantclaims, if WSHIP wants BMI to do so. This is recommended.BMI states that it will re-process these transplant claims above to properly apply themto the transplant plan lifetime maximum.BMI states that its in-house trainer and in-house Utilization Management nurse willperform continuous training.6. File documentation; validation of system notesThe system notes that were reviewed during the audit were found to be incomplete inmany instances, as evidenced in many of the above-described claim scenarios. Filedocument in many cases did not contain any dates or names of the staff members thatentered the notes. For example, generally there was no indication how the informationwas obtained i.e. by phone, fax, letter, etc., the date the information was entered, the staffmember entering the information, etc..7. AdjustmentsThe audit sample included several claims or adjustments to claims that were notproperly documented to validate accuracy.<strong>Claim</strong> 20040134143 - $18,025.24This claim consisted of a total charge of $40,497.55, allowable of $19,657.24 and apayment of $18,025.24. The check for $18,025.24 is dated 7/13/04, #37586. The hospitalbill is noted to be a corrected claim. It was noted that a prior claim for the same date and17
Page 1 and 2: Third Party Administrator Claim Aud
Page 4 and 5: Claim AdjudicationBMI informed the
Page 6 and 7: with incurred dates prior to April
Page 8 and 9: 2. Incomplete claim investigations
Page 10 and 11: 3. Incomplete claim investigations
Page 12 and 13: insured also qualified for a discou
Page 14 and 15: precertification for the bone marro
Page 18 and 19: service had been received and paid
Page 20 and 21: eview to ensure that all charges ma
Page 22 and 23: RefundsBMI stated that it does not
Page 24 and 25: IV.RecommendationsImplement or revi
Page 26: external pend reasons and internal

Third Party Administrator Claim Audit Report - wship

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