Eppendorf 5702 R Centrifuge

Eppendorf Limited Product WarrantyEppendorf 5702 R CentrifugeEppendorf North America Inc. (“Eppendorf”) warrants tothe purchaser (“Customer”) of Eppendorf 5702 R centrifuge(“Product”) that the Product excluding software, documentationand similar items, will be free of defects in workmanship andmaterials for a period of two (2) years from the date of purchaseof the Product, to the Customer (the “Warranty Period”).This Limited Warranty applies only to a Product which ispurchased for Customer’s own use and does not apply toProducts purchased for resale, unless Customer obtainsEppendorf’s prior written approval at the time of purchase fromEppendorf. This Limited Warranty is not transferable.Notice of a defect in a Product must be received by Eppendorfprior to the expiration of the Limited Warranty Period and withinthirty (30) days after any alleged defect becomes reasonablyapparent to Customer. During the Limited Warranty Period,Eppendorf will, at its sole discretion, repair or replace a defectiveProduct, free of charge for labor and parts provided that theProduct is handled and/or shipped for repair in accordance withEppendorf’s warranty service procedures. Eppendorf reservesthe right to determine the best way to service warranty issues.If Eppendorf elects to repair a defective Product, in Eppendorf’ssole discretion, it may use new or used parts that aresubstantially equivalent to the originally installed parts in functionand performance. Such parts will be warranted for the longer ofninety (90) days or the remainder of the Limited Warranty Period,but shall not extend the Limited Warranty Period for the Product.If notice of a defect is provided to Eppendorf within the first 90days after purchase, Eppendorf will arrange and pay for all costsinvolved in the standard ground transport of the unit to andfrom an Eppendorf approved service center for warranty repair.To receive warranty service after this 90 day period, Customerwill be required to ship the unit, at Customer's expense, toan Eppendorf approved service center for warranty repair.Eppendorf will pay for return shipping of the repaired Product.Excluded from this Limited Warranty is any damage causedduring any shipment/transport/movement of the Productfollowing its initial receipt by the Customer, the replacement ofwearing parts Adapters and gaskets and any damage causedby: (a) accident, impacts, fluids, fire, flood, wind, earthquake,lightening or similar disaster, unauthorized modificationsincluding removal or exchange of instrument components oridentification labels, attachments of peripherals; improper use,installation or problems with the electrical supply; impropermaintenance; any other misuse, abuse, improper attachmentof any non eppendorf labeled chargers and/or power supplies,mishandling or software viruses; (b) neglect, defacing, spilling orother forms of contamination, outside of the suggested handlingand applications within the Product Instruction Manual; (c) use ofthe Product in non-standard environmental conditions, includingbut not limited to failure to meet requirements of ambienttemperature, lubrication, humidity or magnetic field influences;(d) installation or maintenance of the Product by Customer, orinstallation or maintenance of the Product by a service suppliernot authorized by Eppendorf, in either case beyond the usermaintenance prescribed in the Product instruction manual.Furthermore, this Limited Warranty does not cover softwareincluding issues in which control computer specifications donot meet required functionality and features according to thespecifications described in the Product Instruction Manual, aswell as computer and computer components and linked networksystems. Reported software issues regarding maintenance ofdata files and where evidence exists of removal or de-installationof certain components, features or programs, are furtherexcluded from Limited Warranty coverage.This Limited Warranty does not involve or imply the provision ofproduct or applications training and does not govern levels ofservice by Applications Support networks.Eppendorf’s sole liability, under this Limited Warranty, for failureto repair or replace the Product after a reasonable number ofattempts is limited to the replacement of the Product or, atEppendorf’s sole discretion, the refund of the original purchaseprice of the Product.The above constitutes the Customer’s exclusive remedies forbreach of Limited Warranty, unless otherwise provided by law.Under no circumstances shall Eppendorf be liable for any (a)special, incidental or consequential damages or similar claimswhether based upon breach of contract, breach of warranty,negligence, absolute or strict liability, or any other similartheories, (b) tort claims for injury to persons or property,including negligence and strict liability, (c) loss of profit, lossof revenue, loss of use of the hardware system, loss of use ofrelated equipment, loss of reagents, loss of sample, cost ofsubstitute or replacement equipment, “downtime”, Purchaser’stime or injury to property, or (d) any claims of third parties.

Eppendorf Limited Product WarrantyEPPENDORF SPECIFICALLY DISCLAIMS ALL OTHERWARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOTLIMITED TO IMPLIED WARRANTIES OR MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE. THISWARRANTY IS THE EXCLUSIVE WARRANTY. ANY IMPLIEDWARRANTY THAT MAY BE IMPOSED BY APPLICABLE LAWIS LIMITED IN ALL RESPECTS TO THE DURATION OF THISLIMITED WARRANTY. THIS WARRANTY MAY NOT BE ALTEREDBY ANY VERBAL ADVICE OR REPRESENTATION MADE BYOR ON BEHALF OF EPPENDORF OR BY ANY WRITING MADEBY OR ON BEHALF OF EPPENDORF UNLESS SUCH WRITINGIS SPECIFICALLY LABELED OR TERMED: “MODIFICATIONTO WARRANTY” AND IS SIGNED BY A DULY AUTHORIZEDSIGNATORY OF EPPENDORF. CUSTOMER AGREES THATREPAIR, REPLACEMENT OR REFUND, AS APPLICABLE,UNDER THIS LIMITED WARRANTY DESCRIBED HEREINARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES WITHRESPECT TO ANY BREACH OF WARRANTY.Some states do not allow limitations on how long an impliedwarranty may last, in which case the above limitation maynot apply to you. Some states do not allow the exclusion orlimitation of incidental or consequential damages in which casethe above limitation may not apply to you. This Limited Warrantygives you specific legal rights, and you may also have otherrights which may vary from state to state. This Limited Warrantyapplies only to Products sold to Customers existing within theU.S. and Canada and their territories.To report a problem with your Eppendorf 5702 R centrifuge under thisLimited Warranty, follow this procedure:l Please contact Eppendorf service in the US at (800) 645-3050,menu option 1, or in Canada at (800) 263-8715, menu option 1,between the hours of 8:30 A.M. and 5 P.M. EST to report yourproblem. You can also email a description of the problem youare experiencing to techserv@eppendorf.com.l Have your operating manual and the invoice number from yourPacking Slip for the Product available when calling to report aproblem. Please include the invoice number information in youremail.l Should services be required, an official proof of purchase suchas Eppendorf Packing Slip or Official Invoice may be required toverify initial date of the Limited Warranty periodl An Eppendorf service adminstrator will provide you with all of theinformation that you will need to rectify your problem.012.M1.0102.B.US © 2010 Eppendorf AG. Eppendorf ® is a registered trademark of Eppendorf AG. Product appearance, specifications, and/or prices are subject to change without notice.www.eppendorf.com • Email: info@eppendorf.comIn the U.S.: Eppendorf North America, Inc. 800-645-3050 • In Canada: Eppendorf Canada Ltd. 800-263-8715