Even if you don’t fancy enteringour competition, we’d still like tohear your views on <strong>Home</strong> <strong>News</strong>.Please answer the followingquestions and add yourcomments and suggestions forimproving your news magazine.■ I find <strong>Home</strong> <strong>News</strong> informative and usefulStrongly agreeDisagreeAgreeStrongly disagree■ I think that the articles in <strong>Home</strong> <strong>News</strong> arerelevant to meStrongly agreeDisagreeAgreeStrongly disagree■ I would like to see more articles about<strong>Moat</strong>’s policies and proceduresWhat <strong>Moat</strong> is doing to improve servicesProperty and estate servicesEducation & training opportunitiesHousehold hints & tipsResident involvement■ Comments and suggestions (please use aseparate sheet if necessary). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Please complete the name and address panel onthe right and send this page to the FREEPOSTaddress given above it.14Three lucky entrantswill each win £30 in vouchers in ourautumn wordsearch competitionAcornsApplesAutumnBerrie sDFPECREMIWLNAVEGSARVEOTRWLTOEKAAEEYAPPLESTTSETCLColoursFallFruitGatheringCMELUTCOMUOAHEOUUISRATEOUSTEHSRODNTGTKUBRRRSQSNGOGHWAAEMOISSEUSSHarvestLeavesPr oduceRusse tName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Postcode . . . . . . . . . . . . . . . . . . . . . . . .Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Entries close on 22 October 2010.The competition is open to <strong>Moat</strong> residents only.The first three correctentries drawn will win £30 in vouchers.The editor’s decision is final and no correspondence will be enteredinto. Employees of <strong>Moat</strong> and their families are not eligible to enter.Congratulations to the winners of the competition in the last edition of <strong>Home</strong> <strong>News</strong>, who were Sharon Mayfrom Gillingham, Selina Groom from Crowborough and Marianne Lewis from Maldon.RESRERIGNHIDORTDPNLTRAHGRVATDOIFFRXIEUTETOERRNMQHPESTLSIRNSEVAELSeasonStoreTreesWeatherMark the words clearly on the grid. Fill in your details below, then cut out this pageand send it to FREEPOST RRCB-HHJS-LXXR, MOAT, DARTFORD DA2 6QE. Nostamp is required.RSLDSMUSEIESAEESEHAIUREREHTAEWSMHIAJFALLVTTGMAFT✂New to the <strong>Moat</strong> teamCongratulations and a warm welcome to our new customerservice advisers (back row from left) Esther Grant, DaveCatt, Colleen Cronin, (front row) Hayley Connor, Kim Hadnett andHannah Wilson, who have all successfully completed our new‘rolling recruitment’ process. All six of them achieved fantasticresults in our entrance exams.They are the third set of new starters to complete ourrecruitment programme since it was updated last year. They all hadto pass the revised three-part interview process, complete anintensive four-week training programme and then achieve at least80% in exams to test their knowledge and IT skills.Xtravaganza in EssexAnother great opportunity for residents to get togetherThe third Essex HousingXtravaganza was held inAugust at Hylands Housein Chelmsford. Landlords fromacross the county joined forces toprovide a free afternoon of funactivities for local people.The event was opened byAfrican dance company Iroko,who held dance workshopsduring the afternoon. Other fun activities included a tea dance,arts and crafts, a circus skills workshop, bouncy castles andfairground attractions and much more. On the more seriousside, there was information about job opportunities, housingand benefits.Over 1,500 local people attended and <strong>Moat</strong> staff were onhand to give advice about Choice Based Lettings, CV writing,employment advice, information on benefits and the supportservices <strong>Moat</strong> has available. Representatives from the local<strong>Moat</strong> residents’ association, MERA, were there to answer anyresident association queries.Open for businessThe new Stanhope Centre in Otterden Close openedfor business in August. The brand new building willhouse the <strong>Moat</strong> neighbourhood office, Lovell Respond(formerly Powerminster Gleeson Services) and theStanhope Library.The new neighbourhood office will be open to visitors from 8am to 5pm Monday to Friday.We will no longer have late night opening on a Thursday due to lack of demand.The address of the new centre is 67A Otterden Close, Stanhope, Ashford, Kent TN23 5TH.The telephone number remains unchanged – 01233 647396.Watch out forthe new <strong>Moat</strong>website launchin NovemberWe’re redesigning the <strong>Moat</strong>website to make it clearerand easier for residents to use.We’re using your feedback to guidethe project and will be enhancing thecurrent ‘My <strong>Moat</strong>’ facility. This is thesecure part of the site where you can:• check your rent and service chargestatements• pay your rent or make rent paymentarrangements• find out about local estateinspections and news in your area• update your personal details• sign up for newsletters.In order to register, residents willneed to make sure that their personaldetails are up-to-date on our records.To do this, just contact the customerservice team on 0845 600 1006 andwe’ll check to make sure we haveyour current information so that youwill be able to register to access thesite once it becomes available.15▲
Visit our website at: www.moat.co.ukAt your service…✂Our customer service team is happy tohelp with all your general enquiries.Whichever area you live in, the numberto call is0845 600 1006or email customer@moat.co.ukOur customer service centre is open from8am to 6pm, Monday to FridayYour can contact your community development teamby calling our customer service number 0845 600 1006 orcall them direct as follows:Medway and Sevenoaks neighbourhoodsAnne Atkinson 0845 359 6212anne.atkinson@moat.co.ukJan Henry (Stanhope) 0845 359 6582jan.henry@moat.co.ukMaldon and Harlow neighbourhoodsNicola Syder 0845 359 6549nicola.syder@moat.co.ukCaroline Kay 0845 359 6531caroline.kay@moat.co.ukClaire Lomax (Harlow) 0845 359 6511claire.lomax@moat.co.ukWallington, Pollards Hill and Greenwich neighbourhoodsColin Tanner (Wallington) 0845 359 6661colin.tanner@moat.co.ukRose Joseph 0845 359 6635rose.joseph@moat.co.ukIf you need this document translated (or in a different format,large print or Braille or audio) please confirm which language youprefer by ticking the box. Complete your name and address andreturn this page to our office.Need a repair?To report a repair, call us on 0845 600 1006 to make anappointment with one of our maintenance contractors.If you have access to the internet, you can report a repaironline at www.moat.co.ukFor emergency repairs outside office hours, please call:Pollards Hill Mascot 0208 542 8621All other areas Invicta Careline 0845 762 6977IMPORTANT: a repair is only classed as anemergency if there is a risk to someone’s life or ifserious damage will occur unless the repair is doneimmediately.You may be re-charged if you callthe emergency number and your repair is not agenuine emergency.Regional residents’ associationsMERA (<strong>Moat</strong> East Residents’ Association)phone (residents’ shop) 01621 856438emailrcm@mera-online.orgwebwww.mera-online.orgSARA (South Area Residents’ Association)phone 07858 460944emaillorraine-sara@hotmail.co.ukwebwww.sara-online.org.ukWe offer Language Line services topeople whose first language is notEnglish. Please call us on 0845 6001006 if you require this service.Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Post to: FREEPOST RRCB-HHJS-LXXR, MOAT, DARTFORD DA2 6QE. No stamp is required.
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