Parks Victoria - Annual Report 2009-10

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eakout overset copyHEALTHY PEOPLEcommunities. Students were trained in tour guidingand coastal environments and will now provide guidedtours to members of their community. The BilingualTour Guides course is a partnership betweenNorthern Melbourne Institute of TAFE, the FederalGovernment’s Caring for our Country grants programand Parks Victoria.QUARANTINE STATION REVISITEDEarlier in the year, Rosa Miot visited PointNepean Quarantine Station for the first timesince she and her family arrived in Australiaby boat in 1952. The place has a particularsignificance for her. Rosa, her brother, Pasquale,and their mother had an unscheduled stopthere on their voyage to Melbourne to join therest of the family.Rosa, who was five at the time, has a hazyrecollection of the Quarantine Station as astrange place with large gloomy buildings.Pasquale has much stronger memories of thiscold winter’s day on Port Philip Bay.“As an eight-year-old, I have a clearrecollection of being passed down a ropeladder by other passengers, and my mother’sanguish that I might fall in the water, put intoa small boat and taken to a building whichfaced the water. Our clothes were taken fromus and we were given a blanket to keep warmin front of an open fire. After a couple ofhours our clothes were returned. We werethen taken back to the ship and the followingmorning arrived at Station Pier.”Other examples of programs and activities ParksVictoria participated in include:❚ Working with the Victorian Multicultural Commissionto promote parks. As part of this partnership, ParksVictoria held a forum for Melbourne’s Africancommunity, attended the Viva Victoria festival andsponsored Cultural Diversity Week❚ Celebrating Cultural Diversity Week with the Cityof Whittlesea. A cultural event – ‘Jindi Worabak’ (tounite) – was held at Hawkstowe Picnic Area in PlentyGorge Park, bringing together different culturalgroups and celebrating Aboriginal traditions❚ Holding a multicultural day as part of the TwoBays program. People from 18 different nationscelebrated Australia Day on board the Pelican 1,sailing around Port Phillip Bay❚ Supporting the Thomastown Turkish Women’sRecreational Group in a multicultural art projectusing traditional Turkish handwork to illustrateVictoria’s native animals and plants.Visitor researchThe Community Perception Monitor is undertakenon alternate years to gather information from thecommunity about Parks Victoria’s management ofparks. The majority of indicators remained stablein 2010. Two indicators experienced small butsignificant declines:❚ Parks Victoria as a management of national, state,regional parks and conservation reserves (-5 per cent)❚ Parks Victoria as an efficient manager (-5 per cent).Rosa is delighted that the Quarantine Station hasbeen so well preserved and is now open to thepublic. She is happy it is being promoted as animportant historical site that is also educational,especially for the future generations of thosewhose parents migrated here.The 2009 bushfires are likely to have had a negativeimpact on community perception of Parks Victoria, aswas seen after the 2003 bushfires. These issues relateto the perception of Parks Victoria’s managementof fire prevention and fire control. These declinesdid not affect visitation, which remained withinthe target range.28 Parks Victoria - Annual Report 2009-10
Visitor advice and bookingsYearCalls to13 1963Email enquiriesansweredVisits toParkwebOnline bookings(introduced in 2007)2009-10 118,104 8,131 3,140,727 8,7902008-09 111,919 8,163 2,776,713 6,4812007-08 123,000 6,400 2,762,404 5,5092006-07 117,152 6,100 2,676,178 n/a2005-06 102,265 5,000 1,716,807 n/aParks Victoria also conducts a biennial onsitesatisfaction survey of approximately 3,800 visitors at 51parks or piers across the estate. The Parks SatisfactionIndex in 2009-10 was 71, slightly higher than 2007-08’s index of 66. This improvement was due to serviceimprovements made at sites, as well as factors that areoutside management control, such as the weather.The pier satisfaction index also improved four pointsfrom 52 to 56.The Visitor Number Monitor is a biennial surveycovering a sample of mostly Victorians but alsointerstate and overseas visitors. The survey was notconducted in 2009-10. The count from the previousmonitor was 88.5 million annual visits to the ParksVictoria estate, comprising 49 million visits to parks and39.5 million visits to piers. This is an average growthof 2.8 per cent per annum in visits since monitoringbegan in 2001.Visitor Numbers to parksand piers (millions)10090807069.166.473.576.188.5Visitor advice and bookingsParks Victoria operates a seven-day-a-week informationservice. The service provides general advice and currentinformation about parks, events and temporaryclosures. Parks Victoria’s Information Centre assisted118,104 callers and answered 8,131 email enquiriesin 2009-10.6001/02 02/0304/05 06/07 08/09Visits to Parks Victoria’s website have increased by morethan 1.4 million in the past five years. To keep up withnew technology and increasing demand, Parks Victoriabegan a project to upgrade its existing website.The new website will use web 2.0 technology and willbe a collaborative forum with information contributedfrom community partnerships, key stakeholders andactive parks users. The new website will be up andrunning next year.Parks Victoria - Annual Report 2009-10 29
Page 3 and 4: CONTENTSREPORT OF OPERATIONSChairma
Page 5: CHIEF EXECUTIVE’S MESSAGEParks Vi
Page 8 and 9: ABOUT PARKS VICTORIAParks Victoria
Page 10 and 11: ABOUT PARKS VICTORIATotal meeting a
Page 12 and 13: ABOUT PARKS VICTORIAThe Year in Rev
Page 14 and 15: HEALTHY PARKSNew River Red Gum park
Page 17 and 18: ❚ Treating more than 6,000 hectar
Page 19: For the first time, Parks Victoria
Page 22 and 23: HEALTHY PEOPLEQueenscliffHarbour.Im
Page 24 and 25: HEALTHY PEOPLEParklands to EastLink
Page 26 and 27: HEALTHY PEOPLECurriculum-based prog
Page 30 and 31: HEALTHY PEOPLECULTURAL HERITAGEFor
Page 32 and 33: HEALTHY PEOPLEPROM’S RICH HISTORY
Page 35 and 36: SUPPORTING HEALTHY PARKS HEALTHY PE
Page 37 and 38: SIGNS OF RECOVERY AT KINGLAKE NATIO
Page 39 and 40: COMMERCIAL OPERATIONSParks Victoria
Page 41 and 42: RESPONSIBLY MANAGING OUR RESOURCESP
Page 43 and 44: Workforce dataEmployee(Headcount)On
Page 45 and 46: Parks Victoria’s services are del
Page 47 and 48: CORPORATE PERFORMANCEIndicator2005-
Page 49 and 50: FINANCIAL PERFORMANCEFive year fina
Page 51 and 52: FINANCIAL REPORTCOMPREHENSIVE OPERA
Page 53 and 54: BALANCE SHEETAs at 30 June 2010Note
Page 55 and 56: CASH FLOW STATEMENTFor The Financia
Page 57 and 58: Note 14Note 15Note 16Note 17Note 18
Page 59 and 60: NOTES TO THE FINANCIAL STATEMENTSFo
Page 79 and 80:
Piers, Jetties andRiver Improvement
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NOTES TO THE FINANCIAL STATEMENTSFo
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RISK MANAGEMENT ATTESTATIONRISK MAN
Page 99 and 100:
AUDITOR’S REPORTParks Victoria -
Page 101 and 102:
NOTESParks Victoria - Annual Report
Page 103 and 104:
SIGNS OF RECOVERY - KINGLAKE NATION
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Parks Victoria - Annual Report 2009-10

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