Complete Issue - Shippensburg University

Complete Issue - Shippensburg University Complete Issue - Shippensburg University

13.07.2015 Views

Charles Fishman: Message in a Bottle 7as a fad across America. And he associated Perrier withcelebrity, launching with $4 million in TV commercialsfeaturing Orson Welles. It worked. In 1978, its first fullyear in the United States, Perrier sold $20 million ofwater. The next year, sales tripled to $60 million.What made Perrier distinctive was that it was asparkling water, served in a signature glass bottle. Butthat’s also what left the door open for Evian, whichcame to the United States in 1984. Evian’s U.S.marketing was built around images of toned youngmen and women in tight clothes sweating at the gym.Madonna drank Evian—often onstage at concerts.“If you were cool, you were drinking bottled water,”says Ed Slade, who became Evian’s vice president ofmarketing in 1990. “It was a status symbol.”Evian was also a still water, which Americans prefer;and it was the first to offer a plastic bottle nationwide.The clear bottle allowed us to see the water—howclean and refreshing it looked on the shelf. Americanshave never wanted water in cans, which suggest a tinnyaftertaste before you take a sip. The plastic bottle, infact, did for water what the pop-top can had donefor soda: It turned water into an anywhere, anytimebeverage, at just the moment when we decided wewanted a beverage, everywhere, all the time.Perrier and Evian launched the bottled-waterbusiness just as it would prove irresistible. Convenienceand virtue aligned. Two-career families, overprogrammedchildren, prepared foods in place ofhome-cooked meals, the constant urging to eat morehealthfully and drink less alcohol—all reinforce thevalue of bottled water. But those trends also reinforcethe mythology.We buy bottled water because we think it’s healthy.Which it is, of course: Every twelve-year-old who buysa bottle of water from a vending machine instead of a16-ounce Coke is inarguably making a healthier choice.But bottled water isn’t healthier, or safer, than tap water.Indeed, while the United States is the single biggestconsumer in the world’s $50 billion bottled-watermarket, it is the only one of the top four—the othersare Brazil, China, and Mexico—that has universallyreliable tap water. Tap water in this country, withrare exceptions, is impressively safe. It is monitoredconstantly, and the test results made public. Mineralwater has a long association with medicinal benefits—and it can provide minerals that people need—butthere are no scientific studies establishing that routinelyconsuming mineral water improves your health. TheFDA, in fact, forbids mineral waters in the UnitedStates from making any health claims.And for this healthy convenience, we’re payingwhat amounts to an unbelievable premium. Youcan buy a half- liter Evian for $1.35—17 ounces ofwater imported from France for pocket change. Thatwater seems cheap, but only because we aren’t payingattention.In San Francisco, the municipal water comes frominside Yosemite National Park. It’s so good the EPAdoesn’t require San Francisco to filter it. If you boughtand drank a bottle of Evian, you could refill that bottleonce a day for 10 years, 5 months, and 21 days with SanFrancisco tap water before that water would cost $1.35.Put another way, if the water we use at home cost whateven cheap bottled water costs, our monthly water billswould run $9,000.Taste, of course, is highly personal. New Yorkersexcepted, Americans love to belittle the quality of theirtap water. But in blind taste tests, with waters at equaltemperatures, presented in identical glasses, ordinarypeople can rarely distinguish between tap water, springwater, and luxury waters. At the height of Perrier’spopularity, Bruce Nevins was asked on a live networkradio show one morning to pick Perrier from a lineupof seven carbonated waters served in paper cups. It tookhim five tries.We are actually in the midst of a second love affairwith bottled water. In the United States, many of theearliest, still-familiar brands of spring water—PolandSpring, Saratoga Springs, Deer Park, Arrowhead—wereoriginally associated with resort and spa complexes.The water itself, pure at a time when cities struggled toprovide safe water, was the source of the enterprise.In the late 1800s, Poland Spring was already arenowned brand of healthful drinking water thatyou could get home-delivered in Boston, New York,Philadelphia, or Chicago. It was also a sprawlingsummer resort complex, with thousands of guests andthree Victorian hotels, some of which had bathtubswith spigots that allowed guests to bathe in PolandSpring water. The resort burned in 1976, but at thecrest of a hill in Poland Spring, Maine, you can stillvisit a marble-and-granite temple built in 1906 tohouse the original spring.The car, the Depression, World War II, and perhapsmost important, clean, safe municipal water, unwoundthe resorts and the first wave of water as business. Wehad to wait two generations for the second, whichwould turn out to be much different—and much larger.Today, for all the apparent variety on the shelf,bottled water is dominated in the United States andworldwide by four huge companies. Pepsi has thenation’s number-one-selling bottled water, Aquafina,with 13 percent of the market. Coke’s Dasani is numbertwo, with 11 percent of the market. Both are simplypurified municipal water—so 24 percent of the bottledwater we buy is tap water repackaged by Coke andPepsi for our convenience. Evian is owned by Danone,the French food giant, and distributed in the UnitedStates by Coke.The really big water company in the United States isNestlé, which gradually bought up the nation’s heritagebrands, and expanded them. The waters are slightlydifferent—spring water must come from actual springs,identified specifically on the label—but together,

8 PROTEUS: A Journal of Ideasthey add up to 26 percent of the market, accordingto Beverage Marketing, surpassing Coke and Pepsi’sbrands combined.Since most water brands are owned by largercompanies, it’s hard to get directly at the economics.But according to those inside the business, half theprice of a typical $1.29 bottle goes to the retailer. Asmuch as a third goes to the distributor and transport.Another 12 to 15 cents is the cost of the water itself,the bottle and the cap. That leaves roughly a dime ofprofit. On multipacks, that profit is more like two centsa bottle.As the abundance in the supermarket water aisleshows, that business is now trying to help us find newwaters to drink and new occasions for drinking them—trying to get more mouth share, as it were. Aquafinamarketing vice president Ahad Afridi says his team hasdone the research to understand what kind of waterdrinkers we are. They’ve found six types, includingthe “water pure-fectionist”; the “water explorer”; the“image seeker”; and the “struggler” (“they don’t reallylike water that much...these are the people who have acheeseburger with a diet soda”).It’s a startling level of thought and analysis—untilyou realize that within a decade, our consumption ofbottled water is expected to surpass soda. That kind ofmarket can’t be left to chance. Aquafina’s fine segmentationis all about the newest explosion of waters thataren’t really water—flavored waters, enhanced waters,colored waters, water drinks branded after everythingfrom Special K breakfast cereal to Tropicana juice.Afridi is a true believer. He talks about water as if itwere more than a drink, more than a product—as if itwere a character all its own, a superhero ready to takethe pure-fectionist, the water explorer, and the strugglerby the hand and carry them to new water adventures.“Water as a beverage has more right to extend andenter into more territories than any other beverage,”Afridi says. “Water has a right to travel where otherscan’t.”Uh, meaning what?“Water that’s got vitamins in it. Water that’s gotsome immunity-type benefit to it. Water that helpskeep skin younger. Water that gives you energy.”Water: It’s pure, it’s healthy, it’s perfect—and we’vemade it better. The future of water sounds distinctlyunlike water.The label on a bottle of Fiji Water says “from theislands of Fiji.” Journey to the source of that water,and you realize just how extraordinary that promise is.From New York, for instance, it is an eighteen-hourplane ride west and south (via Los Angeles) almost toAustralia, and then a four-hour drive along Fiji’s twolaneKing’s Highway.Every bottle of Fiji Water goes on its own version ofthis trip, in reverse, although by truck and ship. In fact,since the plastic for the bottles is shipped to Fiji first,the bottles’ journey is even longer. Half the wholesalecost of Fiji Water is transportation—which is to say, itcosts as much to ship Fiji Water across the oceans andtruck it to warehouses in the United States than it doesto extract the water and bottle it.That is not the only environmental cost embeddedin each bottle of Fiji Water. The Fiji Water plant isa state-of-the-art facility that runs 24 hours a day.That means it requires an uninterrupted supply ofelectricity—something the local utility structure cannotsupport. So the factory supplies its own electricity, withthree big generators running on diesel fuel. The watermay come from “one of the last pristine ecosystems onearth,” as some of the labels say, but out back of thebottling plant is a less pristine ecosystem veiled with adiesel haze.Each water bottler has its own version of thisoxymoron: that something as pure and clean as waterleaves a contrail.San Pellegrino’s one-liter glass bottles—so mucha part of the mystique of the water itself—weigh fivetimes what plastic bottles weigh, dramatically addingto freight costs and energy consumption. The bottlesare washed and rinsed, with mineral water, before beingfilled with sparkling Pellegrino—it uses up two litersof water to prepare the bottle for the liter we buy. Thebubbles in San Pellegrino come naturally from theground, as the label says, but not at the San Pellegrinosource. Pellegrino chooses its CO 2 carefully—it isextracted from supercarbonated volcanic spring watersin Tuscany, then trucked north and bubbled intoPellegrino.Poland Spring may not have any oceans to traverse,but it still must be trucked hundreds of miles fromMaine to markets and convenience stores across itsterritory in the Northeast—it is 312 miles from theHollis plant to midtown Manhattan. Our desire forPoland Spring has outgrown the springs at PolandSpring’s two Maine plants; the company runs a fleet of80 silver tanker trucks that continuously crisscross thestate of Maine, delivering water from other springs tokeep its bottling plants humming.In transportation terms, perhaps the waters with theleast environmental impact are Pepsi’s Aquafina andCoke’s Dasani. Both start with municipal water. Thatallows the companies to use dozens of bottling plantsacross the nation, reducing how far bottles must beshipped.Yet Coke and Pepsi add in a new step. They putthe local water through an energy-intensive reverseosmosisfiltration process more potent than that usedto turn seawater into drinking water. The water theyare purifying is ready to drink—they are re-cleaningperfectly clean tap water. They do it so marketing canbrag about the purity, and to provide consistency: Soa bottle of Aquafina in Austin and a bottle in Seattletaste the same, regardless of the municipal source.

Charles Fishman: Message in a Bottle 7as a fad across America. And he associated Perrier withcelebrity, launching with $4 million in TV commercialsfeaturing Orson Welles. It worked. In 1978, its first fullyear in the United States, Perrier sold $20 million ofwater. The next year, sales tripled to $60 million.What made Perrier distinctive was that it was asparkling water, served in a signature glass bottle. Butthat’s also what left the door open for Evian, whichcame to the United States in 1984. Evian’s U.S.marketing was built around images of toned youngmen and women in tight clothes sweating at the gym.Madonna drank Evian—often onstage at concerts.“If you were cool, you were drinking bottled water,”says Ed Slade, who became Evian’s vice president ofmarketing in 1990. “It was a status symbol.”Evian was also a still water, which Americans prefer;and it was the first to offer a plastic bottle nationwide.The clear bottle allowed us to see the water—howclean and refreshing it looked on the shelf. Americanshave never wanted water in cans, which suggest a tinnyaftertaste before you take a sip. The plastic bottle, infact, did for water what the pop-top can had donefor soda: It turned water into an anywhere, anytimebeverage, at just the moment when we decided wewanted a beverage, everywhere, all the time.Perrier and Evian launched the bottled-waterbusiness just as it would prove irresistible. Convenienceand virtue aligned. Two-career families, overprogrammedchildren, prepared foods in place ofhome-cooked meals, the constant urging to eat morehealthfully and drink less alcohol—all reinforce thevalue of bottled water. But those trends also reinforcethe mythology.We buy bottled water because we think it’s healthy.Which it is, of course: Every twelve-year-old who buysa bottle of water from a vending machine instead of a16-ounce Coke is inarguably making a healthier choice.But bottled water isn’t healthier, or safer, than tap water.Indeed, while the United States is the single biggestconsumer in the world’s $50 billion bottled-watermarket, it is the only one of the top four—the othersare Brazil, China, and Mexico—that has universallyreliable tap water. Tap water in this country, withrare exceptions, is impressively safe. It is monitoredconstantly, and the test results made public. Mineralwater has a long association with medicinal benefits—and it can provide minerals that people need—butthere are no scientific studies establishing that routinelyconsuming mineral water improves your health. TheFDA, in fact, forbids mineral waters in the UnitedStates from making any health claims.And for this healthy convenience, we’re payingwhat amounts to an unbelievable premium. Youcan buy a half- liter Evian for $1.35—17 ounces ofwater imported from France for pocket change. Thatwater seems cheap, but only because we aren’t payingattention.In San Francisco, the municipal water comes frominside Yosemite National Park. It’s so good the EPAdoesn’t require San Francisco to filter it. If you boughtand drank a bottle of Evian, you could refill that bottleonce a day for 10 years, 5 months, and 21 days with SanFrancisco tap water before that water would cost $1.35.Put another way, if the water we use at home cost whateven cheap bottled water costs, our monthly water billswould run $9,000.Taste, of course, is highly personal. New Yorkersexcepted, Americans love to belittle the quality of theirtap water. But in blind taste tests, with waters at equaltemperatures, presented in identical glasses, ordinarypeople can rarely distinguish between tap water, springwater, and luxury waters. At the height of Perrier’spopularity, Bruce Nevins was asked on a live networkradio show one morning to pick Perrier from a lineupof seven carbonated waters served in paper cups. It tookhim five tries.We are actually in the midst of a second love affairwith bottled water. In the United States, many of theearliest, still-familiar brands of spring water—PolandSpring, Saratoga Springs, Deer Park, Arrowhead—wereoriginally associated with resort and spa complexes.The water itself, pure at a time when cities struggled toprovide safe water, was the source of the enterprise.In the late 1800s, Poland Spring was already arenowned brand of healthful drinking water thatyou could get home-delivered in Boston, New York,Philadelphia, or Chicago. It was also a sprawlingsummer resort complex, with thousands of guests andthree Victorian hotels, some of which had bathtubswith spigots that allowed guests to bathe in PolandSpring water. The resort burned in 1976, but at thecrest of a hill in Poland Spring, Maine, you can stillvisit a marble-and-granite temple built in 1906 tohouse the original spring.The car, the Depression, World War II, and perhapsmost important, clean, safe municipal water, unwoundthe resorts and the first wave of water as business. Wehad to wait two generations for the second, whichwould turn out to be much different—and much larger.Today, for all the apparent variety on the shelf,bottled water is dominated in the United States andworldwide by four huge companies. Pepsi has thenation’s number-one-selling bottled water, Aquafina,with 13 percent of the market. Coke’s Dasani is numbertwo, with 11 percent of the market. Both are simplypurified municipal water—so 24 percent of the bottledwater we buy is tap water repackaged by Coke andPepsi for our convenience. Evian is owned by Danone,the French food giant, and distributed in the UnitedStates by Coke.The really big water company in the United States isNestlé, which gradually bought up the nation’s heritagebrands, and expanded them. The waters are slightlydifferent—spring water must come from actual springs,identified specifically on the label—but together,

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